Bizhub C253 Scanner Problems

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  • blueteez
    • May 2025
    #1

    Bizhub C253 Scanner Problems

    We were able to scan documents to email just fine. We made a change to the email address under Network > E-mail Setting > Email TX (SMTP) and now we get an error when we try to scan a document to email. The error details that I see on the BizHub says: Deleted due to error and Server Connection error.

    Any insight would be greatly appreciated!
    Tags: authentication error, bizhub, c454, e-mail, email, email address, error, scan, scanner, server, work
    • Stirton.M
      All things Konica Minolta

      1,000+ Posts
      • Oct 2009
      • 1804
      #2
      Check all your entries on that page. Server connection error is pretty clear, that the copier is unable to connect to the email server to forward the email. If you changed the smtp address to an email address, that is patently wrong. It is either a name to the smtp server (smtp.telus.net), or an IP address to that server, depending on whether or not you are allowing the machine DNS access or not.
      "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
      ---Groucho Marx


      Please do not PM me for questions related to Konica Minolta hardware.
      I will not answer requests or questions there.
      Please ask in the KM forum for the benefit of others to see the question and give their input.

        Comment

        • blueteez
          #3
          Originally posted by Stirton.M
          Check all your entries on that page. Server connection error is pretty clear, that the copier is unable to connect to the email server to forward the email. If you changed the smtp address to an email address, that is patently wrong. It is either a name to the smtp server (smtp.telus.net), or an IP address to that server, depending on whether or not you are allowing the machine DNS access or not.
          On the E-mail TX (SMTP) screen we changed the Device Mail Address from one email address to another. After that change, Scan to Email did not work, so we changed the email address back to the way it was originally. After changing it back to the way it was, Scan to Email still does not work.

            Comment

            • knpgazem
              Technician
              • Jul 2008
              • 35
              #4
              "Server Connect Error" is more related to the copier trying to find the email server on the network. So your fault is that the copier cannot "see" the email server. If it could see the server, but not connect, then the fault would be "Login Error" or similar.

              Can you ping the email server (using the same IP/Host name) using the ping function (under "network settings>detail settings>ping confirmation")? if not, then those details are incorrect - also try this on a PC. if you can, then re-check the settings in the email settings screen.

              The other issue is that the email server may need authorisation (username/password/domain details) before you can send an email.
              this is hidden under the detail settings in the email settings screen. unless if your email server accepts unauthorised/anonymous logins to send emails.

                Comment

                • Stirton.M
                  All things Konica Minolta

                  1,000+ Posts
                  • Oct 2009
                  • 1804
                  #5
                  The login name and password to an exchange server would generate an authentication error if the entry was not correct or missing. Alternatively, it can also cause this error if the server does not require the entry.
                  "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
                  ---Groucho Marx


                  Please do not PM me for questions related to Konica Minolta hardware.
                  I will not answer requests or questions there.
                  Please ask in the KM forum for the benefit of others to see the question and give their input.

                    Comment

                    • Dave10
                      Trusted Tech

                      100+ Posts
                      • Jul 2008
                      • 197
                      #6
                      Did this get resolved? What was the answer. I have this Problem right now on a Bizhub C454

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