Bizhub 550 scanning error

[Scott_Lewis]

That is a good idea, however, these bad machines are replacements for the good ones. The bad ones are using the exact same ports and wiring that the good ones used ad we never had an issue with them.

What's left?

Have you done a thorough comparison of the network configuration pages between the 'good' and 'bad' machines? Might turn up something. Firmare version differences? Are there security settings on the network that require the MAC addresses to be authenticated. Devices on the network can and do block unknown devices (MACs).

[dan231]

SOLVED

What's left?

Have you done a thorough comparison of the network configuration pages between the 'good' and 'bad' machines? Might turn up something. Firmare version differences? Are there security settings on the network that require the MAC addresses to be authenticated. Devices on the network can and do block unknown devices (MACs).

Well it turns out that Konica / Minolta released 2 patches last week. A tech was in last night, uploaded these and so far we have not had a reoccurance of the scan issue.

[austcat]

Anyone know what the Konica reference for these patches are?

Well it turns out that Konica / Minolta released 2 patches last week. A tech was in last night, uploaded these and so far we have not had a reoccurance of the scan issue.

Does anyone know what the Konica reference for these patches is?

We have a C550 with this problem, and we've been down the whole "check the network/settings" route.

It's the only one of our C550s which has this behavior

Our local Konica office hasn't heard of any FTP patches ...

Thanks in advance.

[dan231]

We were told by our technician that there was those patches released directly from Japan.