C552 Account track blocks prints with "Print Without Authentication" enabled

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4299
    #1

    [Misc] C552 Account track blocks prints with "Print Without Authentication" enabled

    I'm pulling my hair out with this one. Here are the details:

    - C552 with account track enabled and accounts created
    - "Print without authentication" is enabled so users don't need to insert user code in driver
    - Prints go through a print server running Server 2008
    - On the server's print driver I turn off "Account Track" and "Auto obtain" on the "Configure" tab

    What happens:

    - No matter what are the permissions I give the driver, the driver automatically turns on "Account Track" and "Auto Obtain" without any intervention
    - People can't print even though "Print Without Authentication" is enabled

    What the hell is wrong? I'm all out of ideas... Any help welcome.

    Cheers!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
    Tags: 200, account, authentication, auto, code, print, prints, revert, server, track
    • joneze
      Trusted Tech

      100+ Posts
      • Aug 2007
      • 128
      #2
      Im not sure if this will help much, but i had a problem with a C280 driver that would revert setting back to default no matter what i put in there. I think Auto obtain was one of them that reverted back after being turned off. Anyway like you i was pulling my hair out so in the end i contacted KM and it turned out the driver itself had a problem so they send off the info to germany who then release new driver. Maybe check with infohub for the latest driver fixes.

        Comment

        • mrwho
          Major Asshole!

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 4299
          #3
          Originally posted by joneze
          Im not sure if this will help much, but i had a problem with a C280 driver that would revert setting back to default no matter what i put in there. I think Auto obtain was one of them that reverted back after being turned off. Anyway like you i was pulling my hair out so in the end i contacted KM and it turned out the driver itself had a problem so they send off the info to germany who then release new driver. Maybe check with infohub for the latest driver fixes.
          Well, this is the latest driver - maybe I'll advise the customer to try a previous version. Thanks for the tip!
          ' "But the salesman said . . ." The salesman's an asshole!'
          Mascan42

          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
          Ibid

          I'm just an ex-tech lurking around and spreading disinformation!

            Comment

            • tech51
              Senior Tech

              500+ Posts
              • Jan 2009
              • 846
              #4
              Try putting localhost as the auto obtain address after setting up the driver. This should stop it acquiring data from the copiers IP address...

                Comment

                • Stirton.M
                  All things Konica Minolta

                  1,000+ Posts
                  • Oct 2009
                  • 1804
                  #5
                  I'm not a fan of using server side drivers when account track has been enabled, too often have I encountered issues with server side and bi-directional settings. Might be worth while to setup the drivers locally.
                  "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
                  ---Groucho Marx


                  Please do not PM me for questions related to Konica Minolta hardware.
                  I will not answer requests or questions there.
                  Please ask in the KM forum for the benefit of others to see the question and give their input.

                    Comment

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