C550 won't stabilize

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  • Renman
    • Aug 2025

    #1

    C550 won't stabilize

    Just replaced the IUs, can't get it to run stabilize. says stabilize NG no code. Please help. Thanks.
  • Glaander
    Technician
    • Oct 2010
    • 33

    #2
    would be packing stuff still on the IU didn't take off, learn that in hard way

    Comment

    • scottybbb
      Trusted Tech
      • Dec 2010
      • 126

      #3
      Any warning codes on control panel.Usually P-codes keep you from running stabilizer.

      Comment

      • SPRUIELL1968

        #4
        Re: C550 won't stabilize

        There could be two problem
        1. The idc sensors are dirty located under the end of the belt when the plate that comes out needs cleaning.

        2. The image transfer belt is cracked and need to be replace, take the bel out of the machine and look at the end where the cleaning pad is.

        Comment

        • Ianizer
          Trusted Tech

          250+ Posts
          • Jul 2011
          • 380

          #5
          Re: C550 won't stabilize

          Originally posted by scottybbb
          Any warning codes on control panel.Usually P-codes keep you from running stabilizer.
          Yup.
          R6 takes care of a good bit of 550's tendency to pop Prima dona codes.
          -S
          My name Peggy.
          You got problem?

          Comment

          • johnyb
            Trusted Tech

            100+ Posts
            • Feb 2011
            • 167

            #6
            Re: C550 won't stabilize

            I had one doing this fault it was Firmware to correct the P14 codes.

            Comment

            • JCASEBOLTWV

              #7
              Re: C550 won't stabilize

              Had the same problem once. Cleaned idc sensors no help, flashed to latest firmware no help. Had to end up rep ph unit which luckily on this model come as a set, and was able to warranty part through konica.

              Comment

              • SCHWARZ
                Technician
                • Jun 2011
                • 47

                #8
                Re: C550 won't stabilize

                maybe you can try Skew adjustment reset, then do the Initialize + Image stabilization.

                Comment

                • lurker53
                  Technician
                  • Mar 2011
                  • 22

                  #9
                  Re: C550 won't stabilize

                  Could you maybe try running halftones to check if specific colors have issues?

                  We have this same issue on a C252 (fairly different machines, but some of the concepts can probably still be applied), used all new IU's, got Stabilizer NG in Gradiation Adj., did halftones, Cyan came out wildly messed up. Tried it with the old IU, same result.

                  So far the general direction we're going is most likely PH unit, but we'll bring out a transfer belt just in case. Good to know about the other suggestions as well though (idc sensors, firmware).

                  Comment

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