Bizhub 600

[Darren King]

I am working on a BZ600 that seems to lock up when the fax TX report prints. When it locks up you have to unplug machine to restore operation. I tested it several times with report on and with report off. Each time with report on it locked up, and each time with report off it didn't lock up. So I am kinda sure this is the problem.
Has anyone had this problem?
Leaving the TX report off is not an option unfortunately.
Thanks for the help
Darren

[aesthetics1]

Try firmware first and foremost. Make sure you specifically update the fax board firmware when you do so, in addition to the rest.

I would try these steps in the following order:

1. Firmware
2. Data clear in service mode, and re-configure the device
3. Replace the fax kit/mount kit with a known good unit
4. Move on to boards and memory

Let us know how it goes.

[Darren King]

Well I was at the machine Friday and udated the firmware. It seemed to fix the problem. I tested it and no lock-ups. I will call them Monday and find out for sure. Will update post when I find out. Thanks aesthetics1 for the advice.
Darren

[RRodgers]

Well I was at the machine Friday and udated the firmware. It seemed to fix the problem. I tested it and no lock-ups. I will call them Monday and find out for sure. Will update post when I find out. Thanks aesthetics1 for the advice.
Darren

Stuff like that is almost always firmware related.

[Darren King]

All seems well with the Bizhub600. Almost a week and no calls from customer
Thanks again
Darren