[Error Code] Bizhub C351 Machine Status S-1

[RichGK0215]

I try printing and I get a message displayed that says "Machine Status S-1" and the paper constantly gets stuck. Does anyone have an idea as to what this machine status means?

[backspace]

S-1: CCD clamp/gain adjustment failure

1Correct the harness connection between CCDB and IPB if faulty.
2 Check for possible extraneous light and correct as necessary.
3 Clean the lens, mirrors, CCD surface, and shading sheet if dirty

4 Correct reflective mirror of the scanner if faulty, or change scanner.

5 Change CCD sensor unit.

6 Change IPB.

[RichGK0215]

Thanks for all the info, but I have NO CLUE what or where any of that is. I will check it out though and if I can't handle it, I will call a tech out to fix it.

[minimerlin]

Normally this problem code is caused either by the scan lamp going "dark" or the ccd array lense or scan optics getting dirty giving poor light for the array. Give the optics a clean and maybe swop the lamp.

[RichGK0215]

Thanks. It messes up when I am printing, not scanning. And its only when I print double-sided. I print single sided documents just fine. When printing the double-sided document, it will spit out the first side, but when it tries to pull it back in to print on the 2nd side, it won't pull the paper back in the machine.