[Error Code] Biz C6500 error code C-3913

[remati]

Hello people
occasionally this error drops...everything seems fine
any idea?
Thanks

[JustManuals]

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[bizhub1]

Make sure the fuser unit screw is in place and the fuser is not moving when put in the machine, check the connectors

[racefreak]

I had this same code about a month ago. The pins in the connector had become compressed over time and were not making good connection. If you have a steady hand, a jeweler's screwdriver can pull them out slightly to make a better connection.

[engineer]

Check the fusing position, check all connector, make sure everything oke, and doing this adjustment:
Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and causing additional damage to the machine. To reset a fuser abnormality code, perform the following:
1. Power the machine OFF from the main switch leaving the sub switch ON.
2. Press the utility Key and power ON the machine from the main switch.
3. Enter Stop => 0 => 0 => Stop => 0 => 1.
4. Press [03 System Setting] on the touchscreen. 5. Press [01 Software SW setting] on the touchscreen.
6. Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
8. Press the [Return] key, which is displayed on the touchscreen.

[benpapa254]

Re: Biz C6500 error code C-3913.

Check the fusing position, check all connector, make sure everything oke, and doing this adjustment:
Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and causing additional damage to the machine. To reset a fuser abnormality code, perform the following:
1. Power the machine OFF from the main switch leaving the sub switch ON.
2. Press the utility Key and power ON the machine from the main switch.
3. Enter Stop => 0 => 0 => Stop => 0 => 1.
4. Press [03 System Setting] on the touchscreen. 5. Press [01 Software SW setting] on the touchscreen.
6. Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
8. Press the [Return] key, which is displayed on the touchscreen.

.....
I have done this reset Immediately it brings error code 3913 (Konica Minolta 6500) even when the fuser unit is out. what could be the problem? kindly assist. ~ BenPapa~

[ThePhotoDoc]

Re: Biz C6500 error code C-3913

We got rid of this error and 3806, 3901, 3501 by cleaning the plug on the back of the fuser but spraying it with contact cleaner followed up by spraying it with canned air to get out any moisture. Worked like a champ after quite a bit pulling our hair out and lots of restarting to reset DipSW3-1.

[tulintron]

Re: Biz C6500 error code C-3913.

This error is caused by poor connection of the fuser to the printer body.
Check for errors in this rationale.
Not required 03-1 to off