Konica 8020 Display says KONICA and will not do anything

[patterson70]

This 8020 was working fine and then it was moved two floors down, had to be lifted over a few rug strips, etc. Nothing problematic. Now it goes thru the motions of warming up but will do nothing, the Display just says KONICA and stays there. Waiting 10 minutes several times after turning off and on. Checked the cables and they seem ok but did we do something weird? Any help greatly appreciated!

[JustManuals]

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[tritwi]

[QUOTE=patterson70;217309]This 8020 was working fine and then it was moved two floors down, had to be lifted over a few rug strips, etc. Nothing problematic. Now it goes thru the motions of warming up but will do nothing, the Display just says KONICA and stays there. Waiting 10 minutes several times after turning off and on. Checked the cables and they seem ok but did we do something weird? Any help greatly appreciated![/QUOTE

Try to reinstall the firmware. That should take care of the problem.
regards
Marco

[patterson70]

Thanks but I am not versed in doing that. Is it very complicated? I am not a Konica tech but have worked on the machine to replace a main board and duplex board that went bad. I have a laptop to do the work if needed.

[patterson70]

It was the cable going into the scanner, it had come loose. Thanks anyway though!