Scan to mail error

[Guest]

Hi fellows,

I am experiencing some issues with adding a new e-mail account on scan to mail.

I go via Store address - > New registration -> E-mail -> Then I type in the correct information.
I get the error message:


Service cannot be performed while there is an active job.

Does anyone have a clue in what to do?
The printer I am using is a Konica Minolta bizhub C253
Thank you in advance,

Emil

[JSC]

You can not add a new account if the machine is or thinks it is processing a job, if it you think it is not doing that unplug the machine for 30sec, plug it back in and try again when it has gone to the ready state.

[Tikal]

I was guessing that it was something like that.. Thank you for the fast reply!

[Tikal]

This was not working. I asked an employee on the company that has the problem, to turn the printer off for about 30 seconds, then I tried to add her e-mail adress again. Didnt work out..

[dickierock]

hi,make sure they physically unplug the machine for a couple of minutes in order for the machine to fully reset.

[Tikal]

I will try that aswell, I think she just turned it off on the on/off button! Thank you

[mascan42]

I will try that aswell, I think she just turned it off on the on/off button! Thank you

99% of customers don't realize there's a second power switch inside the front cover.

[Tikal]

99% of customers don't realize there's a second power switch inside the front cover.

Would You recomend that I get them to unplug the machine or use that second power switch?

[Abdur Rohman]

unplug the cable power,.. or delete the active job,then try again,..(make sure that no active job,or transfer file for machine to or from other device)

[Tikal]

Unplugging the machine made it work! I took help from an employee over there and told her to unplug the machine, and we waited about 30 seconds, then she plugged it back in. Now I can add more emailadresses to scan-to-mail!
Thanks again for all the help!