KM C252 will not print from network, also will not print config page from ops panel

[Solotime]

Like the title says I have a C252 that will not print on the network, direct connect via cross over and also will not print the configuration page from the user screen on the copier. Sounds like a bad nic card to me but hoped someone has seen this before. I formatted the HDD, powered off and all the usual stuff. Can not see anything on the admin setup that would cause this like user authentication or account track being on.
Any suggestions?
If it is a NIC card I have a C352 and a C250 I can swap one out of if they are the same???

[mo0651]

probably NVRAM. U can try Nvram recovery card. That worked once for us.

[Solotime]

I don't have a recovery card and not sure how that works. Lot's of KM experience, just not on these color machines. I do have access to a C250, C350, C351 and a C352. Is there any way I can use these to troubleshoot? After reading posts about NVRAM it does sound like this may be the issue. I just need to know what my options are here as this is a new install we did.
Thanks!

[EarthKmTech]

yep, i second the NVRAM recovery card. When you create the card try the NIC initialize first before the other option.

I've had this issue before and this fixed it, its not that uncommon.

by the way, the NIC is part of the pwb-mfp, if its genuinely faulty the entire board must be changed.

[TheOwl]

The times that I have seen this, it has just been a case of formatting the HDD and initializing the NIC. Mind you, when I tried to print a Demo Page (from the same area that you print a config page from), it came out all garbled.

You will need another C252 if you want to try swapping parts and so forth as the NIC is on the MFP board and as you can probably understand, the boards of the other machines are different and won't work correctly.

[Solotime]

So I have ordered a 128mb CF Card. Am I to assume I need to load the recovery info onto the card and try and correct it that way? I have a service manual for the C252 but did not know if the procedure is in the manual or not.
I am feeling better about this issue and that it can be resolved without to much trouble.
Thanks Again

[Solotime]

Re: KM C252 will not print from network, also will not print config page from ops pan

Does anyone know where I can get the NIC recovery and NVRAM files so I can try fixing this problem? Also I was wondering if I could try changing out the NVRAM with a C250 one since they have the same part number to at least see if the NIC will work then? That would at least determine that the MFP board was ok.
Thanks

[TheOwl]

Re: KM C252 will not print from network, also will not print config page from ops pan

I wouldn't recommend swapping your C250 NVRAM into your C252 as they look the same, but are different in the way they have the information stored on them.

[RRodgers]

Re: KM C252 will not print from network, also will not print config page from ops pan

probably NVRAM. U can try Nvram recovery card. That worked once for us.

Yep, bad NVram, had a C450 do this to me.

[Solotime]

Re: KM C252 will not print from network, also will not print config page from ops pan

Update: I got the NIC and NVRAM recovery files. The NIC recovery did not fix it. I then ran the NVRAM recovery and followed that up with all of the setup items that have to be reset like serial number, options, HDD and the like. Also the gradation adjustments. The configuration page still will not print from the user screen and now the copies have a large black rectangular block in the middle. Basically there is about an inch and a half border around the page that is perfect with the center part being solid black. So does this continue to look like an NVRAM board failure?
Thanks,
Edwin

[ineo+6501]

Re: KM C252 will not print from network, also will not print config page from ops pan

The black box appears when the "from new" installation process has not been followed to the letter.

Also, have you checked that the "Image Controller" is set to "Controller 1" in the service mode?

[mo0651]

Re: KM C252 will not print from network, also will not print config page from ops pan

Yep! you've almost got it. The rectangle is from the setup procedure not being done step by step. I'm trying an attachment to help. Don't forget to put in serial #.

[Solotime]

Re: KM C252 will not print from network, also will not print config page from ops pan

I beleive I have done all those. Except of course the Imaging unit installation and all of the new machine setup stuff as this is not a brand new machine. Do I need to start all over with the NIC recovery, then NVRAM recovery then the new machine setup steps? I did not do the registration setting since there is nothing wrong with the registration. Could the machine be printing the black block because I did not do that step?

[Solotime]

Re: KM C252 will not print from network, also will not print config page from ops pan

I also anly entered the serial numbers for the machine and the ADF. It says I do not need the duplex and I do not have the serial number for the fax board. Is that HAVE to be entered or just the copier serial number?

[mo0651]

Re: KM C252 will not print from network, also will not print config page from ops pan

When you do the nvram stuff, it is like a new machine in its brain. You even have to do the touch screen calibration.