[Misc] Locked Touch Panel

[Melwexford]

Hi

I am working on a mono Konica Minolta 223 at the moment and can't get round this problem:

Intermittently the Touch panel locks up and no one can print too or use the machine to copy.

A restart (On/Off) general works but even that sometimes goes to the Logo screen and hangs.
Has anyone else had this - Its a new machine, copy count only 9000 odd.

Thanks in advance
Mel
Ireland

[SmellsHot]

make sure the display connector is properly connected and use a screwdriver to tighten the pins!

[Melwexford]

Have done this thanks for the help

Any other suggestions?

[suso73os]

[Gaffers01]

Star with updating the firmware allways best to do this first, before anything else.

[rprem]

Re: Locked Touch Panel

i agreed with gaffers update the firmware first if u have any touchscreen change and see

[SmellsHot]

Re: Locked Touch Panel

Is the data light on when it locks up or does it at least flash? I had a bad ethernet cable the other day and it kept locking up the machine. If that doesn't apply to this situation, then it's more than likely NVRAM, main board, or RAM

[HuronMan]

Re: Locked Touch Panel

Had a new setup doing this. Tried swapping op panel, ng. We flashed it and it worked for a couple of days. Got a call back and formatted the hdd and it woke up. It came back in to another tech and Konica said replace mfp brd. That didn't work. We swapped nvram, power supply, printer brd and the cable. No go. So we decided to try disconnect the peripherals. Unplugged the RADF and it woke back up. Plugged everything back in and its been almost 2 weeks ago and customer says it's fine. I dunno!? Seems like the old standby reseat every connection you can get your hands on worked. Good luck.