C220 page limit when scanning

[Guest]

Hi,

We have a Bizhub C220 which only allows small documents (around 7 pages or so) to be scanned. It has 2GB memory installed and the hard disk installed according to the configuration page.

What can I check to see why its not able to scan larger documents? I've had a search around the forum and most seem to point at the hard disk not being installed but our c220 has one installed.

Thanks for any help!

jemkey

[jeroen2005]

Re: C220 page limit when scanning

Hi,
Check the scan settings regarding scan resolution.If on high resolution you will get this problem.And what are you scanning?Text are photo?

[jemkey]

Re: C220 page limit when scanning

Hi,

It tends to be text (with written annotations) that is scanned in.

How do I check the settings and can this set globally rather than per job?

thanks

[jeroen2005]

Re: C220 page limit when scanning

Hi,
touch Send/Fax then you will see scan settings, you can set scan in colour/black /white.set pdf .
Set the settings you want.Then go to utilities - user settings-and select current settings.

[jemkey]

Re: C220 page limit when scanning

Hi,

The resolution is set to 200x200dPi (Fine), type is Text/Photo, and its scanning to PDF.

Just tried a 10 page scan with those settings and no email comes through and there's no error on the scanner. A single page scan came through all ok.

The Job result on the 10 pages scan says "Deleted Due To Error"
Under Communcation List, the detail for the job says result: "NG"

thanks

[SmellsHot]

Re: C220 page limit when scanning

More than likely there is a file size cap on your email server. Have your administrator lift or change this!!

[emujo]

Re: C220 page limit when scanning

details....when you look at the job history and see deleted due to error, you should see a "details" icon. select it and you will get a error code or message. Post what you see and maybe we can help. Emujo

[tech51]

Re: C220 page limit when scanning

Get this a lot with scan to email. Set your your file type (in scan settings) to compact pdf multipage. Should be ok afterwards.

[jemkey]

Re: C220 page limit when scanning

details....when you look at the job history and see deleted due to error, you should see a "details" icon. select it and you will get a error code or message. Post what you see and maybe we can help. Emujo

When I got to Job History and select the job and press the Details button this is what I get:

Detail

8138

SCAN

Jemkey

SKMBT_C220111091314060

E-mail

Deleted Due To Error

10

13/09/2011 14:07

13/09/2011 14:17

---

I can't see anything to click on next to the results field?

SmellsHot/tech51 - thanks for the suggestions, I'll give those a try!

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[pepper38_cnd]

Re: C220 page limit when scanning

Using your web browser log into the copier as administrator, go to the email settings and change the maximum file size to "0" Unlimited.