Bizhub C250 fax problem

[COPIER DAVE]

I have a Bizhub C250 that we have had in a customers office for several years with no problems. We installed a fax sysyem and everything apears to be right but for the fact if won't send a fax but it will recieve. I had a different C250 with a fax and compaired the settings and I don't see any differences. Thanks for any help you can give me.

[jackson]

Re: Bizhub C250 fax problem

Have you selected the correct Marketing area for your country

[Mr Spock]

Re: Bizhub C250 fax problem

Check the following (and in no particular order)

Marketing area
initialize all fax data (at least 3 times)
check the polarity of the line
check that it is not a dsl or voip (not supported but may work with the correct filter)
Line quality check
dial a number while on hook and listen to what it says
DO THEY NEED A PREFIX NUMBER ON THIS LINE. ( dial 9 for an outside number then the fax number)

These are the most common errors.

[COPIER DAVE]

Re: Bizhub C250 fax problem

Thanks I'll try these.

[RRodgers]

Re: Bizhub C250 fax problem

Have you selected the correct Marketing area for your country

Yep, it's that.