New to the printer fixing business

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  • newtechguy
    • Jun 2025
    #1

    [Misc] New to the printer fixing business

    Hey guys, I'm a new hire and was just given the job of sorting out why the Konica Minolta c351 will not e-mail scans.

    First thing I noticed is that it does e-mail scans to outside addresses, but not to our own business.

    Also, I was told that this was a fairly messed up machine that was flashed with c250 firmware. It still works, but with some limitations.

    If I could get this to email to our internal email addresses I would be a hero. Any advice would be fantastic.
    Tags: c351, e-mail, email, job, konica, konica minolta, minolta, printer
    • mrwho
      Major Asshole!

      Site Contributor
      2,500+ Posts
      • Apr 2009
      • 4299
      #2
      Re: New to the printer fixing business

      My guess is that, if it sends mails to outside addresses, the machine itself is working fine. You've got either a configuration problem or a mail server issue.
      ' "But the salesman said . . ." The salesman's an asshole!'
      Mascan42

      'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
      Ibid

      I'm just an ex-tech lurking around and spreading disinformation!

        Comment

        • Mr Spock
          Vulcan Inventor of Death

          1,000+ Posts
          • Aug 2006
          • 2064
          #3
          Re: New to the printer fixing business

          Does it error out or just not deliver?
          If it does not deliver then check spam filters and junk mail boxes.
          And Star Trek was just a tv show...yeah right!

            Comment

            • Ianizer
              Trusted Tech

              250+ Posts
              • Jul 2011
              • 380
              #4
              I second the possibility of a server config issue. If it scans to pop mail... Well, the device is doing what it's supposed to do...

              As to the old C250 FW on the C351 trick, I'll promptly shut up if anyone can demonstrate (or coherently explain) to me how it can be done (under normal circumstances). Whatever magic K-M MFP boards conjure to identify usable FW checksums seems to be pretty effective... I don't doubt someone could have stuffed a C250 configured card in the hole (done that sort of thing myself with the obligatory pee dance while frantically deciding whether to pull the plug on the Western power grid, or let the drama unfold naturally)...
              The C250 FW should simply be rejected by the C351 MFP-PWB as an unusable file, especially considering it's a different machine sub-class.

              If you're unconvinced, you could just install the correct FW... I believe R6 is current.

              -I
              My name Peggy.
              You got problem?

                Comment

                • newtechguy
                  #5
                  Re: New to the printer fixing business

                  Hey folks, I just wanted to say thanks. Your advice was invaluable and it actually got the problem solved!

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