Bizhub C350 Scan-to-FTP can't make it happen...

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  • TheOwl
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1732

    #16
    Re: Bizhub C350 Scan-to-FTP can't make it happen...

    RAM: Photocopiers are like computers where by you can just stick the biggest piece of RAM that you can find into them. Photocopiers require a predetermined ammount of RAM, or can only be upgraded in the slightest. If you think that you RAM is corrupt, then replace the RAM with the same size.

    HDD: Normally an HDD is required for stitching larger files together before the transmission to the FTP server. Previously you said that everything worked fine when sending something to a PC using KM FTP Util. Is this still the case? If it is, then your machine is probably fine and your NAS might be the bottleneck which is causing the issues. If you are haveing the same issue with the computers, then try connecting a laptop directly to the machine (no switches or hubs in between) and try scanning again.
    Please don't ask me for firmware or service manuals as refusal often offends.

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    • panchristo
      Technician
      • Dec 2011
      • 11

      #17
      Re: Bizhub C350 Scan-to-FTP can't make it happen...

      Originally posted by TheOwl
      RAM: Photocopiers are like computers where by you can just stick the biggest piece of RAM that you can find into them. Photocopiers require a predetermined ammount of RAM, or can only be upgraded in the slightest. If you think that you RAM is corrupt, then replace the RAM with the same size. Where can I find these specs for Minolta Bizhub C350?

      HDD: Normally an HDD is required for stitching larger files together before the transmission to the FTP server. Previously you said that everything worked fine when sending something to a PC using KM FTP Util. Is this still the case? If it is, then your machine is probably fine and your NAS might be the bottleneck which is causing the issues. If you are haveing the same issue with the computers, then try connecting a laptop directly to the machine via Ethernet cable straight or crosswired? (no switches or hubs in between) and try scanning again.
      Until now, no matter where I transmit the scanned files to (FTP Server / PCs running FTP Utility), after a certain amount of pages (~20-25 either sent together or individually) the photocopier comes to an error and can't send anything unless I restart it. I was therefore wondering whether a HD would solve the problem as an intermediate place of storage for solving bottlenecks at either side of the transmission. Are there any settings I should look after as far as network connections are concerned?
      As for the attachment of a HD, are there any parts (e.g. mounting brackets) required apart from the HD (and cables) itself? Currently the photocopier doesn't have a HD.

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      • ni311
        Senior Tech

        Site Contributor
        500+ Posts
        • May 2008
        • 658

        #18
        Re: Bizhub C350 Scan-to-FTP can't make it happen...

        According to installation manual, you will need a mounting bracket. A capture from HD-501 installation manual is attached.
        Attached Files
        Konica Minolta Error Codes - Explanations and Solutions

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        • TheOwl
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1732

          #19
          Re: Bizhub C350 Scan-to-FTP can't make it happen...

          I really don't know where to get the specs of the RAM from as in Australia, the machines came from the factory fully optioned in that department.

          As for fly lead or crossover, you don't really need to carry crossover cables any more because modern laptops can change the network port to be straight through or crossover, but you can use either or if you like.
          Please don't ask me for firmware or service manuals as refusal often offends.

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