C6500 Waste Toner Full Message with empty recovery box installed

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  • plnewton
    Technician

    Site Contributor
    • Jun 2011
    • 49

    #1

    C6500 Waste Toner Full Message with empty recovery box installed

    Hi all,

    Our machine is currently reporting toner recover full and will not print but the recovery box is empty, have tried cleaning the sensor but still the same.

    Is there a way to override this so the machine can print, have one urgent job that needs to be completed and only has about 50 pages to go
  • plnewton
    Technician

    Site Contributor
    • Jun 2011
    • 49

    #2
    Re: C6500 Waste Toner Full Message with empty recovery box installed

    We got this sorted... there is small cable that goes to the recovery box full sensor that connects to the body but it is only about 6 inches long and is hard to see unless you are on the floor looking up in there, this seem to have come out so the sensor was not even connected at all

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