Hi, I have a customer with a C352 that was set up with scan to folder via SMB. He previously had a WinXP system and everything was groovy. Recently, the computer system went down and was replaced by a newer system running Win 7 Pro x64. This is not a new thing for me, and can SMB scan from pretty much any device I need to set up with Win 7 (all builds) by modifying the Win7 sharing settings. HOWEVER - this is the first time I have had to set up SMB from a C352 to Win7. With all settings adjusted appropriately, I cannot for the life of me get this machine to scan into Win7 via SMB. I also run Win7Pro x64 on my laptop, which again is set properly with the settings, and works perfectly fine with SMB on all models, except the C352. Firmware is the latest and has been re-flashed for this as well. Unfortunately I do not have another C352 around to further test this, but like I said, even to my laptop every other model I support works just fine via SMB. This particular machine has the Fiery controller on it, and I am going in today to bypass the Fiery to see if the situation changes, but I highly doubt it will. Has anyone else seen/heard of anything related to this? Any ideas?
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Re: KM C352 scan to smb problem with Win 7 x64
u need to set up a seperate user name for scanning do a search on google for windows 7 scan to smb there are some videos of how to set it up on a konica -
Re: KM C352 scan to smb problem with Win 7 x64
Been there, done that. I am posting because Google and all other resources have proved useless. And no, a separate account is not necessary if the user's account is set up properly and passworded. It's all about the permissions.
As stated, this is the ONLY model in the entire KM line that I am having issue with. I am hoping it is not just some stupid coding on the model that prevents it from working with Win7, since all other models have no issue. The only thing at this point that I can think of is the Fiery buggering up the communication, and I will know later this morning if the Fiery is part of the problem or not. I will update when I know. Otherwise, I am still looking to see if there is another C352 around that I can do some further testing - to identify whether this is a problem with this particular machine, or an issue with the model's compatibility.
That being said, thanks for the quick response!Comment
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Re: KM C352 scan to smb problem with Win 7 x64
ok sorry about that,good luck never tried to set it up with a machine with a Fiery,not sure if thats the issueComment
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Re: KM C352 scan to smb problem with Win 7 x64
No problem, it's best to make sure all the basics were covered before trying to get into anything more detailed/complex. Like I said I will post my findings when I get out and try it with the Fiery removed. Worst case I guess I gotta show this guy how to scan to the Fiery and retrieve the files... which I know works, but you know customers, the simpler the better.Comment
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Re: KM C352 scan to smb problem with Win 7 x64
To use the emperon controller for scanning, you must have the Fiery set up correctly..."Obtain IP for engine" to yes, and emperon in DHCP..Since scan to the XP box was working I assume this was done correctly..My guess would be the NTLM settings (symptoms would be a login failure each time). On the newer boxes you can select NTLM ver 1, 2, or 1/2..not to sure about the C352 series...Look under admin, network settings, SMB settings . I looked at a bizhub 500 and the choices are available so I assume the C352 is the same way. Anyway, try NTLM ver 1/2 and see if anything changes...On the B&W 282 and below Bizhubs, there is a firmware update that add the digitally signed signature requirements to scan to a 2003 server, not sure if Win7 is looking for these signatures also, but might be another place to troubleshoot. EmujoIf you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.Comment
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Re: KM C352 scan to smb problem with Win 7 x64
This has all already been looked at. The signed signatures is the only thing that has not been discussed or thought of, so I will have to look into this as well.
I should clarify a little more. When you try to scan via SMB, the machine reports Job Complete, but the file never appears in the designated folder. Also, the machine is not actually on a network, it is directly connected via crossover to the PC in question. Testing has been done with it configured on a proper network, with no change in the results.
UPDATE - I have bypassed the Fiery on the machine, and reconfigured. SMB is working just fine in this manner, however without the Fiery, spooling takes an unacceptable amount of time. Hopefully, there is a setting on the Fiery to remedy this situation. I will have to look into it, but any ideas from any of the Fiery gurus would be appreciated.Comment
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NoteIf you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.Comment
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Re: KM C352 scan to smb problem with Win 7 x64
You also might want to add the computer name in front of the username:
computername\username
This has pulled me up quite a few times with Fierys.Please don't ask me for firmware or service manuals as refusal often offends.Comment
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Ok I had to track down v1.01 first to be able to apply the patches. Once installed everything was working good. For 1 week.
It was advised to me that adding the machines IP to the trusted sites list will resolve thos issue but I havent had the chance to test this. I will post results.Comment
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Re: KM C352 scan to smb problem with Win 7 x64
where can i find these patches? i ve been looking for these for a while now but without any help. I think they used to be on KM website but they arent there anymore.
I need scan functions to work with windows 7.
IC-406: Patch 1-14MGQC
There are two prerequisite patches that must be installed before installing the patches mentioned above.
Prereqisit Patches: 1-QVQMK, and PRODID.
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Re: KM C352 scan to smb problem with Win 7 x64
All of these patches are on KM site
Version PATCH 11/23/2009
Version 402_2.01_Patch_406_1.01_Patch 2/7/2007-5/27/2008
5/27/2008 93 KB DLBT0801552EN00.pdf
Release Notes: IC-402 Version 2.01, IC-406 Version 1.01 Patch 1-X7X2D README file5/27/2008 1.33 MB ic402v201_ic406v101_pt1x7x2d.exe
Release Notes: IC-402 Version 2.01, IC-406 Version 1.01 Patch 1-X7X2D
Caution Must Install Patch 1-QVQMK.ps before patch 1-X7X2D
SEE DLBT0801552EN00.pdf for a list of enhancements3/11/2008 1.04 MB ic402v201_ic406v101_pt1vnrfn.exe
Release Notes: IC-402 Version 2.01 and IC_406 Version 1.01 Patch 1-VNRFN
CAUTION: Must install patch 1-QVQMK.px before pat
They are under the IC-406 header...EmujoIf you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.Comment
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Re: KM C352 scan to smb problem with Win 7 x64
i was on the site and i couldnt find any, under IC-406 i only have few options and there isnt any option called patches or something nearly like that.
I am from germany so maybe i am limited to what i can search for...
when i click on your links they arent working as well....
which KM site can i find them on? can you give me the link?Comment
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