Bizhub 420 Hard Disk "Unset"

[Solotime]

We had one of these come in with no hard disk or cable. I installed a new 60GB drive formatted to 40GB. Since I did not have a cable I used one from a C250. The hard disk is installed under options but under state confirmation is is listed as "unset". I can put this drive and cable on the C250 and format it both physically and logically. Does the 420 have to have a special cable? I am just not understanding why it continually says unset and will not allow me to check or format the drive.
Any help would be appreciated.
Thanks

[blaze2000]

Re: Bizhub 420 Hard Disk "Unset"

Try this with the disk installed in the 420


1. Press the Utility/Counter key.
2. Touch [3 Administrator Settings] on the touchscreen.
3. Input the Administrator Password
4. Touch [OK] on the touchscreen.
5. Touch [0 Security Settings]
6. Touch [6 HDD Settings]
7. Touch [5 Format HDD]
8. Touch [Yes] on the touchscreen.
9. Touch [OK] on the touchscreen.
10. Press the Reset key to return to the normal screen.

[Solotime]

Re: Bizhub 420 Hard Disk "Unset"

There is no option #6 for HD format under security. Only #3 Network Function Settings. I am assuming this is because the HD is "unset"

[blaze2000]

[Solotime]

Re: Bizhub 420 Hard Disk "Unset"

Yes I did that. It is listed as installed under that screen. The copier prints and scans. But under the state confirmation screen is says "unset" and I can not check or format the drive.

[groovy]

Re: Bizhub 420 Hard Disk "Unset"

Try this:

10.5.4 Trouble Isolation
When each function (device) is in trouble, isolating a trouble allows the limited use of this machine.

A. Procedure
1. "Service Mode screen"
Press [System 1].
2. "System Input screen"
Press [Trouble Isolation].
3. "Trouble Isolation screen"
Press [1] or [2] to display an item and set the isolation by [Set] or [Unset] of each item.
4. Press [END].

Luigi - Digitalix

[blaze2000]

[groovy]

Re: Bizhub 420 Hard Disk "Unset"

Hi blaze,
i'm sure that if an item has set a trouble isolation, the machine always forget it...

[dallas]

Re: Bizhub 420 Hard Disk "Unset"

Check DipSW 19 Bit 3 = 0
Format HDD.

[Solotime]

Re: Bizhub 420 Hard Disk "Unset"

SW 19 bit 3 is set to 0. And yes I can not use the format function as the machine sees the HD as unset. Therefor those menu options are not listed. I have used a hard drive out of a C250 on the last 420 I just refurbed last week so I know they are compatible. I have done both a physical and logical format of this drive in a C250 but it still shows up as unset in the BH420. The only difference I can think of is that the cable that comes on the 420 has a slightly larger connector on the HD connector end which covers the slave vs master vs cable select settings. I would guess that the drive should be set as master. If this is the case then having the pins left open with no connector would be the master setting so there should be no issue.
Thoughts?

[blaze2000]

Re: Bizhub 420 Hard Disk "Unset"

firmware was not mentioned yet, so I'm wondering what level we are at

[dallas]

Re: Bizhub 420 Hard Disk "Unset"

Compare the pictures. I'm sure you recognize the difference.

C250:
shot4.jpg

420:
shot5.jpg

[Solotime]

Re: Bizhub 420 Hard Disk "Unset"

Thanks for the pics. I suspected that the cables may be different. Have one on the way so we will see in a couple days.
Thanks!

[Solotime]

Re: Bizhub 420 Hard Disk "Unset"

Update: Still not working. I received in a hard disk and interface cable that had been removed from a working BH500. Now the machine will allow me to use the Format HDD function but after taking 30 minutes to format and after powering off the machine still says "unset" in the state confirmation screen. Also when logging into the copier via web the HDD status just says Mbyte with no size or free space listed.

[Solotime]

Re: Bizhub 420 Hard Disk "Unset"

Anyone have any suggestions for me on this? I am figuring out that even with the Hard Drive listed as unset, everything works on the machine. The only function I can find that will not work is the scan to box feature. But I would like to get the hard drive functioning before it gets installed.
Thanks in advance!