KM VR XEROX ?

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4714
    #16
    Re: KM VR XEROX ?

    You should poll for best service. I love to walk in and see a Xerox box. Why? Because I end up selling them a Konica. I have nothing bad to say about the Quality of a Xerox, but the parts are high. I replace them because customers do not like the company. High pressure in this area. I also hear techs complain about working for them, and an unhappy tech is not the one you want working on your machine.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

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      • rockin57rod
        Technician

        50+ Posts
        • Mar 2008
        • 73
        #17
        Re: KM VR XEROX ?

        Well service is everything...thats why they pay the big buck...with all the big perks....LOL
        And its funny that I experience the complete opposite of what you do...........
        Must be the weather...

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          • kingpd@businessprints.net
            Senior Tech

            500+ Posts
            • Feb 2008
            • 919
            #18
            Re: KM VR XEROX ?

            If you're not doing your own service then I really think either choice will be fine.

            Personally, I would probably go with Konica Minolta in this case:

            1. Probably more service options (many dealers in network vs. mostly xerox direct)
            2. More competition on parts and supplies if necessary
            3. I always liked their color much better
            4. Xerox tends to be more monopolistic and proprietary...only wanting you to buy from with increased costs
            5. Service response time is most likely quicker at an independent dealer

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