C351 server smb scan reference to 2003 server "failed to get information"

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  • bartndeb

    #1

    C351 server smb scan reference to 2003 server "failed to get information"

    Seems like this is a common problem...

    I want to try setting up scan to shared 2003 server folder one more time before I bail and go to scan to ftp.

    From the touch panel of the C351 I can browse all the network XP computers but I can not browse any of my 2003 servers.

    So this appears to have nothing to do with share permissions since I can not even see any of the 2003 shares. ANy ideas what setting on 2003 server need to be configed to get this working?

    Thanks!
  • Taminol
    Trusted Tech

    Site Contributor
    100+ Posts
    • May 2007
    • 171

    #2
    Hi Bartendeb, I understand Windows 2003 server can be difficult. Although I have never hooked a bizhub up to one of those networks.
    Here is some information which might help you get SMB working.

    On Windows 2003, you may find that you need to change a registry setting in order
    for this to work. This setting can be found under:


    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\LanManServer\Parameters\
    RequireSecuritySignature (REG_DWORD)
    You need to change the DWORD value from 1 to 0 to disable the SMB digital
    communication policy.

    * This should only be changed by the customer

    - Scanning to a mapped drive – make sure you place a / before the share name of the
    folder within that mapped drive.

    Hope that helps

    Comment

    • toly
      Technician
      • Oct 2007
      • 22

      #3
      Might be security policies needs to be changed in MS server 2003.

      1) Open Management Console "Default Domain Controller Security" on the server,
      2) Go to "Local Policies" -> "Security Options"
      3) the item "Microsoft Network Server : "Digitally sign Communications (Always)" chance this to Disable. (Check the link for screendump.)



      Torben

      Originally posted by bartndeb
      Seems like this is a common problem...

      I want to try setting up scan to shared 2003 server folder one more time before I bail and go to scan to ftp.

      From the touch panel of the C351 I can browse all the network XP computers but I can not browse any of my 2003 servers.

      So this appears to have nothing to do with share permissions since I can not even see any of the 2003 shares. ANy ideas what setting on 2003 server need to be configed to get this working?

      Thanks!

      Comment

      • bartndeb

        #4
        After making the 2003 server registry changes I could navigate the folders.

        However, I was also required to enter the hostname in caps before being successful getting the registered SMB address book destination. I saw a reference to this being a 'mystery' requirement - that I can confirm on my C351.

        Thanks!

        Comment

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