printing problem for c-353

[Tec1]

Re: printing problem for c-353

try old HP driver, just to test if it prints???

[mervyn]

Re: printing problem for c-353

I agree with previous posts . You either have it set up incorrectly in the driver or user authentication or account track is on and you havent entered the user details in the driver . If the light is flashing on the machine , the job is getting there and being deleted . Try doing what the techs have recommended or call in a trained tech to sort it out for you .

[morpk]

Re: printing problem for c-353

when the light is blinking open the print spooler has the job left the spooler ? dose this happen with a certain type of file e.g PDF .docx dose a windows test page help?. after this eliminate your network use a crossover cable and a laptop with the printer driver installed and print to it what happens then?.


side note: I'm trouble shooting something similar "slow printing" atm with a C280 i have replaced memory and HDD next step is MFP board but we are going to put a loan C280 out at the customers site before we replace the MFP because the MFP can be $$$$$

[morpk]

Re: printing problem for c-353

just on the possible user authentication issues

1. check the driver properties under configuration check that user auth and acount track are disable.
2. check the machine under utility/counter - Administrator settings -user auth/ account track- general are they both turned off also

if they are turned on in the driver and the machine you need to register a user on the machine then input it in the driver (or you can turn it off under the general tab).