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ALSO the little arm on the pickup assembly that is held to lower the pickup unit to the stack when the drawer is inserted - bend this arm upwards about 5 degrees. This will let the roller drop to the paper more and will certainly fix your problem (this mod has saved us thousands on needless roller replacements)
This one saved my day. Reps to you!
' "But the salesman said . . ." The salesman's an asshole!' Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.' Ibid
I'm just an ex-tech lurking around and spreading disinformation!
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