Bizhub 363 scan to email error...kinda

[Kidaver]

I have a bizhub 363 with scan to email set up thru gmail. The emails go thru but if you go and look in the job history for sent emails I see "Deleted: Image Log Transfer failed" Only info I can find on this error has to do with ftp or WEBdav set ups. Anyone else come across this?

[morpk]

Re: Bizhub 363 scan to email error...kinda

I have a bizhub 363 with scan to email set up thru gmail. The emails go thru but if you go and look in the job history for sent emails I see "Deleted: Image Log Transfer failed" Only info I can find on this error has to do with ftp or WEBdav set ups. Anyone else come across this?

can i ask what dose your SMTP setup look like ?

[Kidaver]

Re: Bizhub 363 scan to email error...kinda

it's gmail set up. smtp.gmail.com at port 587 with the Start TLS on and authentication filled in is pretty much all I did.

[delboy10]

Re: Bizhub 363 scan to email error...kinda

I think the machine may be setup to log (keep a record of scan document) all scan documents to a server (FTP). You could check with the following steps:

1, enter administrator mode
2, select security settings
and check if Image log transfer settings is On.

Cheers,
delboy

[aleksander]

Re: Bizhub 363 scan to email error...kinda

it's gmail set up. smtp.gmail.com at port 587 with the Start TLS on and authentication filled in is pretty much all I did.

You need SMTP server on the network.

[morpk]

Re: Bizhub 363 scan to email error...kinda

You need SMTP server on the network.

Why dose he need a SMTP server on the Network ? he has clearly showed that he is using gmail as the SMTP Server relay, as long as the device has internet access you can use an external mail server you don't need one on the local LAN.

[emujo]

Re: Bizhub 363 scan to email error...kinda

I think the machine may be setup to log (keep a record of scan document) all scan documents to a server (FTP). You could check with the following steps:

1, enter administrator mode
2, select security settings
and check if Image log transfer settings is On.

Cheers,
delboy

Dellboy is probably the winner..although I can't imagine accidently turning this feature on, as it defaulted to off in the softswitches...Is this a used MFP?

[Kidaver]

Re: Bizhub 363 scan to email error...kinda

No it is a brand new out of the box machine.

[kronical]

Turn off Star TLS and turn on SSL (direct from Google)

[speedtek]

Re: Bizhub 363 scan to email error...kinda

Was this ever resolved? I am getting this error now on a 423, and can't find anything pertaining to it online or on the KM database.

[Kidaver]

Re: Bizhub 363 scan to email error...kinda

I swapped the Start TLS with the SSL and don't believe I had this issue again...

[907tec]

Re: Bizhub 363 scan to email error...kinda

Only had this problem once, and it was related to an email notification for fax receipt. Turn off that notification and the problem disappears.