Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

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  • parsmehregan
    Technician

    50+ Posts
    • Jun 2012
    • 97

    Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

    The Bizhub c450 Twain Scanner has worked good with Fiery X3e TY ,and from Network PC Photoshop could import the scanned image from the c450.
    But when I had to separate the fiery(because couldn't be recognized) and set the controller to the Empron(set to Zero), in the Import menu /device section of Photoshop there is no MFP or machine names ,and When trying to Search and connect to device by IP address I get the message "Destination device is not supported".
    Is this problem normal and photoshop can't connect to Bizhub c450 without Fiery ,or there must be some adjustments to fix it. How can I use Bizhub C450 Scanner From Network PC.
    So if the Experts could help and give a solution ,would be appreciated.
  • Mr Spock
    Vulcan Inventor of Death

    1,000+ Posts
    • Aug 2006
    • 2064

    #2
    Re: Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

    load the twain driver from the konica website.
    And Star Trek was just a tv show...yeah right!

    Comment

    • parsmehregan
      Technician

      50+ Posts
      • Jun 2012
      • 97

      #3
      Re: Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

      Originally posted by Mr Spock
      load the twain driver from the konica website.
      Thanks for your comment.
      twain driver already installed .Downloaded from mykonicaminolta.com

      Comment

      • emujo
        Field Supervisor

        2,500+ Posts
        • Jun 2009
        • 3009

        #4
        Re: Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

        KM offers 2 types of TWAIN drivers..real time and HDD. If your 450 doesn't support real time then I would suspect you will never make it work..Emujo
        If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • Tech_Monkey

          #5
          Re: Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

          Have you tried logging into your Bizhub via your browser ?
          Insert your IP into your browser and enter ?
          Try that first, or you can ping your IP and make sure all four requests go fast through.
          I have a C450 , 750 and C252
          I use photoshop on all three

          Comment

          • Chameleon
            Trusted Tech

            100+ Posts
            • Nov 2011
            • 200

            #6
            Re: Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

            Originally posted by parsmehregan
            Thanks for your comment.
            twain driver already installed .Downloaded from mykonicaminolta.com
            Twain drivers are like print drivers in that they are device specific. The Twain driver for the Fiery is not the same as the twain driver for the C450.
            Did you change the source scanner in Photoshop? When you click on Import does it list a Fiery or a bizhub C450?
            The chance that higher life forms might have emerged in this way is comparable to the chance that a tornado sweeping through a junkyard might assemble a Boeing 747 from the materials therein. -Fred Hoyle

            Comment

            • parsmehregan
              Technician

              50+ Posts
              • Jun 2012
              • 97

              #7
              Re: Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

              Originally posted by Chameleon
              Twain drivers are like print drivers in that they are device specific. The Twain driver for the Fiery is not the same as the twain driver for the C450.
              Did you change the source scanner in Photoshop? When you click on Import does it list a Fiery or a bizhub C450?
              I have two driver : TWAIN HDD and Real time mode for c450 and Fiery Remote Scan 5 for Fiery X3eTY.As I mentioned there was no problem with Fiery scan and import with Photoshop,but when I separate Fiery and uninstall Remote Scan and install TWAIN Real time mode for c450 in Import menu of photoshop I can see Konica Minolta c450 but when running Photoshop import setup couldn't recognize the c450 in Device Select section and when I search by Ip address and try to connect with the device this message "Destination device is not supported" appears.
              I also copied the twain plugin for photoshop cs5 because this plugin and some other doesn't install with main CS5 dvd.
              This problem appeared when I changed Fiery's hard disk and no more recognition with c450. If I had the fiery system software to reload it again it might be helpful!!
              My email& Messenger id : Parsmehregan_Rayaneh@yahoo.com

              Comment

              • parsmehregan
                Technician

                50+ Posts
                • Jun 2012
                • 97

                #8
                Re: Bizhub C450 Scanner Issue with Photoshop"Destination device is not supported"

                If you use Bizhub C450 without Fiery as scanner with photoshop ,would you please let me know which Version of photoshop and also TWAIN driver installed in operation system.I have Photoshop CS5 ver 8 installed.
                Thanks

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