Biz HUb C353

[Larryo]

I have a Biz Hub C353 that will not let me access the fax/scan function. It has the MK502 fax kit. I can perform a dial tone/ncu test in sim mode and get a dial tone, but when I push the fax/scan button it gives me two beeps and will not display the fax/scan function. I was there to replace the iu's (which I did) and the customer asked me about the fax issue. Any ideas?

[EarthKmTech]

Re: Biz HUb C353

the hard drive may of failed or has been disabled.

fax/scan is impossible without it.

that's what i would investigate first and foremost.

[Larryo]

Re: Biz HUb C353

I was a Konica Minolta tech and service manager a few years ago, then went to Kyocera and Ricoh. I know how to do the HDD check in sim mode but have forgotten how to enable/disable it. Is
there a toggle in sim mode or would an error disable it? Sorry for the basic questions, just been awhile on troubleshooting KM's.

[logrady2331]

Re: Biz HUb C353

Thanks, EarthKMTech. It is all coming back to me now. I believe to check if the HDD in enabled it is in Sytem 1. Should just be disabled although I don't know h
ow it would happen. Will let you know what I find. Of coiurse the account is 61 miles outsied my territory!!

[TheOwl]

Re: Biz HUb C353

You will find that firmware upgrades occasionally set the HDD to Disabled.

It always a good idea to check the HDD state after a firmware upgrade just to make sure.

[Larryo]

Re: Biz HUb C353

Thanks evryone. HDD was disabled.