Bizhub 36 print issue

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  • emujo
    Field Supervisor

    2,500+ Posts
    • Jun 2009
    • 3009
    #1

    [Misc] Bizhub 36 print issue

    New machine for me, so not too familiar with it...I have 3 of these at an account with the same problem..

    Tray 2/3 have LT paper loaded, Tray 3 is letterhead and of course should not be avail for general (auto paper) prints..I have ATS off, Tray availablity set to tray 2 only (1 and 3 are off). Continue printing (in admin mode) set to OFF. When tray 2 runs out tray 2 kicks in..If you select tray 2 in driver, tray 3 will still pick up if tray 2 is empty..What am I missing BTW I think it was stupid to call the bypass tray "tray 1"..tons of confusion for the customer..Thanks Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22695
      #2
      Re: Bizhub 36 print issue

      HP has been calling the bypass tray #1 for years. That should tell you a little about this machine.

      How about looking at this from the other end? How is your driver defaulted? Auto? Try selecting a specific tray as your driver default.
      Copy features and Print features are set separately. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • JustManuals
          Field Supervisor

          5,000+ Posts
          • Jan 2006
          • 9919
          #3
          Re: Bizhub 36 print issue

          If you send me an email, I'll send you a free copy of the Parts & Service manual.


          Paul@justmanuals.com

            Comment

            • emujo
              Field Supervisor

              2,500+ Posts
              • Jun 2009
              • 3009
              #4
              Re: Bizhub 36 print issue

              Originally posted by manuals4you
              If you send me an email, I'll send you a free copy of the Parts & Service manual.


              Paul@justmanuals.com
              Thanks Paul...but I have full access to KM..I've looked at all the settings for tray selection, and compared to any other KM product, it is set correctly..meaning that if this was a C360 for example, then I would expect tray 3 not to pull unless selected either through the driver or from the control panel...just doesn't want to work the way I'm telling it...you watch, I'll see a firmware update concerning this in a few weeks. Emujo
              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                Comment

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