Bizhub C203, scan to email error

[Guest]

Setting up email address on c203, entered every data and when tried a test scan it displayed an error message can not connect to server and connection timed out. But when pinging from the mfp the smtp address replies. Did the setup several times and stilldisplays the error messages after doing a test. Have I missed out a setting??

[JSC]

Re: Bizhub C203, scan to email error

Have you allowed the ip of the copier through the relay?

[jsol68]

Re: Bizhub C203, scan to email error

IN the machine settings, do you have an administrator email address?

[jsol68]

Re: Bizhub C203, scan to email error

Have the server Administrator add an exception for the printer to the Exchange exceptions list. 1. Open the Control panel and select Windows Firewall. 2. Select Exceptions and Add Port. 3. Add a name and Port number. 4. Click on Change Scope. 5. Select Custom List and add the TCP/IP address for the exception

[Nelo]

Re: Bizhub C203, scan to email error

Have you allowed the ip of the copier through the relay?

No, I have'nt.

[Nelo]

Re: Bizhub C203, scan to email error

IN the machine settings, do you have an administrator email address?

Yes, email address for the administrator has been added.

[Nelo]

Re: Bizhub C203, scan to email error

Have the server Administrator add an exception for the printer to the Exchange exceptions list. 1. Open the Control panel and select Windows Firewall. 2. Select Exceptions and Add Port. 3. Add a name and Port number. 4. Click on Change Scope. 5. Select Custom List and add the TCP/IP address for the exception

Will try this one out.

[Mita-Konica-Tech]

Re: Bizhub C203, scan to email error

If your using Exchange server see attached document as suggested by jsol68

[Shadow]

Re: Bizhub C203, scan to email error

Konica Minolta Scanning Guide V6.2_Colour.pdf

give this a read, I think it will help you out.