KM C6500 with no response on touch screen

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  • Frankie
    Junior Member
    • Oct 2008
    • 8
    #1

    KM C6500 with no response on touch screen

    hi there,

    We have a machine KMC 5500 which is some kind of dead.
    The touch screen does not response and we could not find a clue.
    What we did: replaced the complete panel twice including that of the neighbor machine, same problem
    Checked all the wires and connectors from the panel to the machine with our Fluke.
    Replaced the OACB and memory bd, i.e. all the boards in the cassette at the side of the waste toner box.
    Finally we connected a USB mouse to get him working and this works! You can operate the machine completely like you touch the screen.
    With this working we reloaded firmware but this also gave no relief.


    Anybody there who can help us a bit? Anybody seen this?

    A reply would be very much appreciated!!
    Tags: konica c6500, response, touch panel screen
    • drodas78
      Technician

      50+ Posts
      • Jun 2008
      • 91
      #2
      Re: KM C6500 with no response on touch screen

      Originally posted by Frankie
      hi there,

      We have a machine KMC 5500 which is some kind of dead.
      The touch screen does not response and we could not find a clue.
      What we did: replaced the complete panel twice including that of the neighbor machine, same problem
      Checked all the wires and connectors from the panel to the machine with our Fluke.
      Replaced the OACB and memory bd, i.e. all the boards in the cassette at the side of the waste toner box.
      Finally we connected a USB mouse to get him working and this works! You can operate the machine completely like you touch the screen.
      With this working we reloaded firmware but this also gave no relief.
      You can do the screen calibration with the mouse but this wonโ€™t work either!

      Anybody there who can help us a bit? Anybody seen this?

      A reply would be very much appreciated!!
      Hi, where did you connected the mouse? In the machine or the fiery? If it was in the machine in which port? Thank you.

        Comment

        • Frankie
          Junior Member
          • Oct 2008
          • 8
          #3
          Re: KM C6500 with no response on touch screen

          The Mouse must be connected in the USB port in the machine. It is the same port u use for FW updates

            Comment

            • gurko_gg
              Prod.Line Technician
              • Sep 2011
              • 43
              #4
              Re: KM C6500 with no response on touch screen

              Hi
              Did you check ground voltage on the power socket

              ist not be much thank 1.5v regards

                Comment

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