Preface...I am aware that KM does not support this type of fax line...I have the latest settings for VOIP..but still, when sales doesn't ask any questions and now some ungodly amount of money is on the line and the operational/non-operational status if the freaking fax board is gonna kill a sale, we the techs are suposed to work miracles...
Old batch of Bizhub 500's relaced with new 552 and C284s..of course, faxes are dropping to the tune of about 50% on 2-3 pages, and close to 100% with anything over 10 pages..Always the same error (R07)..Sales guy saw the old 500s and assumed analog fax line as customers had no complaints about faxing. I know the issue is because the old 500s had some old time fax board and no CPU to run the show versus the new 552/C284 with on board CPU controlling all activity...I also know the fax line has a digital frequency running on it and this is causing the new fax boards to give up...I have the required 2 wire installed, input the recommended settings for VOIP, and installed a DSL filter (even tried "daisey chaining" the filters) all with little success..
If anyone has any input that might help I would be very grateful...When the customer puts a $100 POS from Office Depot and every fax pops in correctly, but the 10K new MFP can't seem to get anything in, it's difficult to explain why..Adding an analog phone line is "out of the question" per the customer as "we were told all was fine"..Thanks in advance. Emuoj
Old batch of Bizhub 500's relaced with new 552 and C284s..of course, faxes are dropping to the tune of about 50% on 2-3 pages, and close to 100% with anything over 10 pages..Always the same error (R07)..Sales guy saw the old 500s and assumed analog fax line as customers had no complaints about faxing. I know the issue is because the old 500s had some old time fax board and no CPU to run the show versus the new 552/C284 with on board CPU controlling all activity...I also know the fax line has a digital frequency running on it and this is causing the new fax boards to give up...I have the required 2 wire installed, input the recommended settings for VOIP, and installed a DSL filter (even tried "daisey chaining" the filters) all with little success..
If anyone has any input that might help I would be very grateful...When the customer puts a $100 POS from Office Depot and every fax pops in correctly, but the 10K new MFP can't seem to get anything in, it's difficult to explain why..Adding an analog phone line is "out of the question" per the customer as "we were told all was fine"..Thanks in advance. Emuoj
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