Help... Unknown Symbol on C253 touch screen... Also having fax issues...

[PrintMasterBuc]

IMG_0070[1].jpg Just to the right of the time, there is a small symbol that I can't find anywhere in the manuals. Does anyone know what it means?

Also this machine will not let me enter the Fax/Scan menu. I can only make copies and prints on the machine... is there a setting I need to change to Scan/Fax?? I've been in the service menus and everything seems to be correct...

Any help would be great!!

...PMB...

[mo0651]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

it is an oil can..... maintenance warning. touch it...cool things happen. You need to call a tech for your fax.

[PrintMasterBuc]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

When I press it, it just beeps at me.

I am a tech, we just are not a Konica Dealer.

[blazebusiness]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

The oil can symbol is normally an image stabilization error code---- or indicates that some maintenance item or consumable item is needed. Pressing the symbol may give you a code that starts with a "P" which you can look up in the manual to see what the indication is. I am attatching the P codes in pdf format for that machine. Hope that helps.

bizhubC203_C253_C353 P codes1.pdf
bizhubC203_C253_C353 P codes2.pdf

[PrintMasterBuc]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

When I press the symbol on the machine it beeps. one short one long. It does not bring up any codes or anything. It also does the same thing when I press the fax/scan button below the touchscreen. It's very frustrating.

[EarthKmTech]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

FAX/SCAN is unavailable unless the hard drive is mounted, enabled and functional.

If the hard drive has failed in such a way that its never spinning up and the machine is waiting for it to become ready, it will wait forever and never throw an error code.

[kronical]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

If service mode is functioning, go to State Confirmation, Memory/HDD Adjust and run Memory Check and HDD R/W Check.
If HDD shows NG, attempt HDD Format, Physical (reboot) and Logical (reboot)
See if you can get into web interface and access/backup the address book and be sure to print off config before formatting.
Otherwise pull off the fax boards and check if you can scan, you may have faulty modem. In service mode, hit FAX and select Initialization. Initialize Fax Function Parameter.

[EarthKmTech]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

Also,

If unable to get into service mode due to HDD failure, you will need to unplug the HDD, start the machine up and wait for it to error - you can then wait a couple minutes for utility mode readiness and enter service mode if desired and temporarily disable the HDD till you have a new one.


If you experience these symptoms your HDD is terminally F-ked and needs to be replaced.

[PrintMasterBuc]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

@kronical and earth... Thank you... I'll post my results.

[emujo]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

The MFP has the IU PPLM firmware installed...Oil can lit, but no response when pressed is normal..One or more of the consumables has reached its life span. W/o the firmware your MFP wouldn't operate until the unit (IU, X-fer belt, fuser) was replaced. Emujo

[EarthKmTech]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

ahh yes, forgot about that povo firmware for dealers

[PrintMasterBuc]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

The HDD is unset. What is the process for initializing it?

Thanks for all your help!!

[blazebusiness]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

The HDD is unset. What is the process for initializing it?

Thanks for all your help!!

The hard drive may be unset for a reason.You may not even have one installed. Take off the back cover of the machine & physically verify you have a hard drive HD-508 (Hard Disk). This item was an optional item(at least I think it was)----does not come standard.

So I'll bring you back to what EarthKMtech said in his post "FAX/SCAN is unavailable unless the hard drive is mounted, enabled and functional."

This might go a long way toward explaining why your having those fax/scan problems.

[Darren King]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

The hard drive may be unset for a reason.You may not even have one installed. Take off the back cover of the machine & physically verify you have a hard drive HD-508 (Hard Disk). This item was an optional item(at least I think it was)----does not come standard.

So I'll bring you back to what EarthKMtech said in his post "FAX/SCAN is unavailable unless the hard drive is mounted, enabled and functional."

This might go a long way toward explaining why your having those fax/scan problems.

HDD on colour machines is a standard feature. If "Unset" then you have to make it "Set". Then you should do a logical format of the HDD.
Darren

[PrintMasterBuc]

Re: Help... Unknown Symbol on C253 touch screen... Also having fax issues...

It has a HDD. It will do a physical format, but when trying a logical format, It seems to freeze up. We waited for about 3 hours this morning to see if it just needed time and the percentage never went above 0% done.

memory check works fine and comes back ok.