Good afternoon to all of you again on the forum.
I'll post below my situation and I ask that you please be helping me, for I am with many services to deliver and the machine is stopped.

This is the model of my machine

I activated the function of the machine use only authorized persons have a login and password, but I do not have the login or the password because my machine is not farm copies or prints, I can only make copies in machine function, F1 and F12 who print a blank page and a page striped.
I thought WEIRD SIDE OF FREE MEMORY, A SYMBOL AND A ROLE LIKE AN "X" IN IT. WOULD LIKE THAT COULD HELP ME IN THIS ...
How could not solve the problem, I went for a Total Clear, Clear Image, Clear Data and Fax Trouble Reset, restart the machine so ...

After completing the above steps, the COPY button flashes straight, tried to make a copy, but could not ...
This is the screen while copying ...

After waiting for a long time, I was trying to delete the service, but it still fails ...

I could only delete after I opened the tray ...
I thought it strange because prints mode functions F1 and F12 ... During the copy, I decided to open the tray, accused no paper, so far so good. I put the paper and the tray and nothing came out.
Please help me I need too ...
I count on the help of all.
Already Thanks for your patience in reading this far,
Rafael Marchon.
I'll post below my situation and I ask that you please be helping me, for I am with many services to deliver and the machine is stopped.

This is the model of my machine

I activated the function of the machine use only authorized persons have a login and password, but I do not have the login or the password because my machine is not farm copies or prints, I can only make copies in machine function, F1 and F12 who print a blank page and a page striped.
I thought WEIRD SIDE OF FREE MEMORY, A SYMBOL AND A ROLE LIKE AN "X" IN IT. WOULD LIKE THAT COULD HELP ME IN THIS ...
How could not solve the problem, I went for a Total Clear, Clear Image, Clear Data and Fax Trouble Reset, restart the machine so ...

After completing the above steps, the COPY button flashes straight, tried to make a copy, but could not ...

This is the screen while copying ...

After waiting for a long time, I was trying to delete the service, but it still fails ...

I could only delete after I opened the tray ...
I thought it strange because prints mode functions F1 and F12 ... During the copy, I decided to open the tray, accused no paper, so far so good. I put the paper and the tray and nothing came out.
Please help me I need too ...
I count on the help of all.
Already Thanks for your patience in reading this far,
Rafael Marchon.