c253 freeze on sandbottle

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  • juve
    Technician

    50+ Posts
    • Dec 2012
    • 86

    #1

    c253 freeze on sandbottle

    called on a c253.on switching on it freezes on the sand bottle display and it will be unoperative.I tried to clean and swap positions of the nvram,and disconnected and reconnected the hdd,but remained the same.I think I have to refresh firmware.can somebody gives me a help in this?
  • DigiMan
    Trusted Tech

    Site Contributor
    250+ Posts
    • Jan 2013
    • 262

    #2
    Re: c253 freeze on sandbottle

    If i remember correctly it needs a special firmware,if you have access to KM database make a search for it.
    I don't like the new copier I just bought. It says "put face down" but every time I do it, it blinds my eyes.

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    • ck1
      Trusted Tech

      250+ Posts
      • Apr 2008
      • 485

      #3
      Re: c253 freeze on sandbottle

      Did you try rewrite the firmware ? if still can't maybe is MFB board Issue ( i Facing C351 )

      Comment

      • oldschool
        Trusted Tech

        100+ Posts
        • Mar 2007
        • 245

        #4
        Re: c253 freeze on sandbottle

        I had this issue.
        Here's the thread...
        http://www.copytechnet.com/forums/ko...hourglass.html

        You have to be a tech to get the firmware.
        Jamex Tech Support: Saving the world one phone call at a time.

        Comment

        • juve
          Technician

          50+ Posts
          • Dec 2012
          • 86

          #5
          Re: c253 freeze on sandbottle

          Originally posted by oldschool
          I had this issue.
          Here's the thread...
          http://www.copytechnet.com/forums/ko...hourglass.html

          You have to be a tech to get the firmware.
          i am a tech i got the firmware(from infohub),also the loader and updated firmware.problem solved,apart from the fact that the counters got corrupted.but at least copier working.i had to re install the copier

          Comment

          • EarthKmTech
            Step aside, noob

            1,000+ Posts
            • May 2009
            • 2139

            #6
            Re: c253 freeze on sandbottle

            bad RAM can cause this issue too - swap the sticks around to confirm.

            If bad stick is in bank 0, machine will have black screen and both LED's on on the scanner.
            if bad stick is in bank 1, machine will start, but will lockup at any stage during boot up.

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