Pagescope Export "cannot perform" error

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  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2030

    #1

    Pagescope Export "cannot perform" error

    i have been getting this annoying bug more frequently. A perfectly normal admin login, but i try to export a copy of the address book i get "cannot perform (service?)" and it boots me out of admin mode.

    after entering 100+ plus entries, i need a backup and this is glitch is scaring me i might lose it all.

    anyone seen this?

    thanks
  • wseyller
    Service Manager

    1,000+ Posts
    • Sep 2012
    • 1129

    #2
    I have seen it only when importing from a different model. Learn how to page scope data administrator and use it if it comes down to it. It is a software you download from Konica Minolta. It supports most common models.

    Sent from my Galaxy Nexus using Tapatalk 2

    Comment

    • pepper38_cnd
      Field Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2005
      • 1075

      #3
      Re: Pagescope Export "cannot perform" error

      Most of the KonicaMinolta machines don't require you to log in as Administrator to add addresses so if you do your adding without being logged in you don't have to worry about being kicked out. If you do wish to login as Administrator for extended periods simply disable Auto Reset at the machine before you start as the reset is what kicks you out.
      Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
      Now into Ip TV KODI Boxes

      Comment

      • JustManuals
        Field Supervisor

        5,000+ Posts
        • Jan 2006
        • 9838

        #4
        Re: Pagescope Export "cannot perform" error

        This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


        Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


        Paul@justmanuals.com

        Comment

        • TheOwl
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1732

          #5
          Re: Pagescope Export "cannot perform" error

          When using IE, make the following changes and see if this helps:

          1. Internet Options
          2. General Tab
          3. Click Settings with in the Browsing History section
          4. Click the option "Every time I visit the web page"
          5. Ok
          6. Ok
          7. Reload the web interface of the device

          The us know if this solves the issue.
          Please don't ask me for firmware or service manuals as refusal often offends.

          Comment

          • emujo
            Field Supervisor

            2,500+ Posts
            • Jun 2009
            • 3009

            #6
            Re: Pagescope Export "cannot perform" error

            Check for incorrect s/n info in System1, and errors in the address book. You might try updating firmware and ensuring you are at "functionversion 3" through soft switches. Page Scope Data Admin does work a little bettter when it comes to manipulating the address books, but if there is a corrupt file it won't update in this program either. Emujo
            If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

            Comment

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