Secure print help needed

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  • wseyller
    Service Manager

    1,000+ Posts
    • Sep 2012
    • 1129
    #1

    Secure print help needed

    Bizhub 751. I created a user box with ID and pin number. On windows driver set output method to secure print and inputted ID and pin number. Press OK to print and receive confirmation to send job with these settings. On copier open user box and no jobs appear. Tried several times. Job list history in save jobs it shows all my jobs as successful but I don't know where the jobs are at to release them. My first experience with the feature so what am I doing wrong. I went to system boxes and tried the one called secure print and tried the user ID and password there but I get failed to authenticate.

    Sent from my Galaxy Nexus using Tapatalk 2
    Tags: None
    • wseyller
      Service Manager

      1,000+ Posts
      • Sep 2012
      • 1129
      #2
      After some further research it seams the system box for secure print is where it should be to release the job I think. But I get failed to auth. One important thing that thing I didn't mention is the driver installed on their server looks to be a 600/750 driver. Is this the issue? Is the encryption of the password different?

      Sent from my Galaxy Nexus using Tapatalk 2

        Comment

        • wseyller
          Service Manager

          1,000+ Posts
          • Sep 2012
          • 1129
          #3
          Bump. Anyone have any advice. I will be visiting this copier today.

          Sent from my Galaxy Nexus using Tapatalk 2

            Comment

            • Darren King
              copiertech

              500+ Posts
              • Jul 2007
              • 652
              #4
              Re: Secure print help needed

              Maybe try having them print to user box instead of secure print.

                Comment

                • wseyller
                  Service Manager

                  1,000+ Posts
                  • Sep 2012
                  • 1129
                  #5
                  I may try that. I did find in the IC-208 Print Operations manual on page 172 that I may need to setup a user-define encryption phrase on both the copier and print driver. If no good I may install the print driver for the correct model to see if it helps.

                  Sent from my Galaxy Nexus using Tapatalk 2

                    Comment

                    • scottybbb
                      Trusted Tech
                      • Dec 2010
                      • 126
                      #6
                      Re: Secure print help needed

                      Is there a hard drive installed on the machine.

                        Comment

                        • wseyller
                          Service Manager

                          1,000+ Posts
                          • Sep 2012
                          • 1129
                          #7
                          Originally posted by scottybbb
                          Is there a hard drive installed on the machine.
                          Yes.

                          I didn't get a chance to get to them today and I had to travel for some training this week. So the call is gonna be transfer to someone else.

                          Sent from my Galaxy Nexus using Tapatalk 2

                            Comment

                            • emujo
                              Field Supervisor

                              2,500+ Posts
                              • Jun 2009
                              • 3009
                              #8
                              Re: Secure print help needed

                              FYI, you must use the correct driver for most of the functions to work correctly...Emujo
                              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                                Comment

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