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I would suggest you try a few things to correct the issue, (your info does say you're a tech) then get back to us with what you've done and if anything changed.. Emujo
If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.
if you hear grinding noises, its time to replace the main drive unit.
I've had the idler gear that sends drive to the yellow drum fail in the past, resulting in no drive / intermittent drive of the yellow drum with "interesting" results.
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