Failed to Complete Job

[Guest]

Hi guys, having trouble with a C280 and SMB scanning. everything has been working fine up until yesterday when their server went down. check all the settings on the copier and on the folders themselves and everything seem right? any one experienced this and fixed it?

[rrrohan]

Re: Failed to Complete Job

Hi guys, having trouble with a C280 and SMB scanning. everything has been working fine up until yesterday when their server went down. check all the settings on the copier and on the folders themselves and everything seem right? any one experienced this and fixed it?

your questions is pretty vague. what does the error tell you in the job history? will at least point us in the right direction to assist you further

[CarlArmitage]

Re: Failed to Complete Job

your questions is pretty vague. what does the error tell you in the job history? will at least point us in the right direction to assist you further

it just says deleted due to error

[rrrohan]

Re: Failed to Complete Job

it just says deleted due to error

just checking how well do you know KM copiers?

Could of sworn if you open job details in the history it gives more info than that

id be confirming it can ping the server. if your using host name try pinging from copier using that, or if your using IP address use that.

[emujo]

Re: Failed to Complete Job

Assuming you are correct and nothing has changed on the MFP side, it's going to be 1 of three things

1. Server connect error. The MFP cannot connect to the host machine. This could be due to the host name, or IP address has changed.
2. Log in failure. The MFP can see the target folder, but either the username/password has changed, or the permissions for that account no longer allow access to the folder
3. No Specified folder. The MFP can connect to the host, credentials are correct, but the target folder has been moved, or deleted.

If I was doing the call and the problem was one of these items, I would be billing for my time to correct it. Emujo

[JustManuals]

Re: Failed to Complete Job

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Paul@justmanuals.com

[CompyTech]

Re: Failed to Complete Job

Assuming you are correct and nothing has changed on the MFP side, it's going to be 1 of three things

1. Server connect error. The MFP cannot connect to the host machine. This could be due to the host name, or IP address has changed.
2. Log in failure. The MFP can see the target folder, but either the username/password has changed, or the permissions for that account no longer allow access to the folder
3. No Specified folder. The MFP can connect to the host, credentials are correct, but the target folder has been moved, or deleted.

If I was doing the call and the problem was one of these items, I would be billing for my time to correct it. Emujo

This.