Scan to email "connection timeout"

[emujo]

Re: Scan to email "connection timeout"

Pinging an address does not really help in determining mail issues. SMTP uses different ports, so although a ping will tell you if you have a physical connection to the mail server, the telnet command would be a better choice. Now you can determine if you can access the mail server from the same ports the MFP is utilizing to communicate. Regardless of what the customer says, if I can't telnet into port 465 at smtp.gmail.com with my laptop connected to their network, then I know they are blocking me and the MFP won't have any more luck. Emujo

[blaze2000]

Re: Scan to email "connection timeout"

I think Emujo on the correct path, definitely try telnet. Furthermore, although you probably have, get involved with the clients IT. Find out if they are preventing the machine from accessing the system.

Can you access gmail from the clients office? If so then create a gmail account and setup the machine to use gmail... did it work on gmail? If no then try to access gmail from a pc or your laptop, can you access gmail from a pc? If yes then the machine IS at fault somehow.

If the machine can scan to email via gmail then the corporate email system is blocking the device, perhaps they have to specifically allow each device access, I've seen it often. Also depending on the version of Exchange server, if thats what they are using they may have to create another relay specifically for that machine.

Please give an update.

[RRodgers]

Re: Scan to email "connection timeout"

This might have already been asked but I'll ask it anyways, are the date and time correct on the machine?

[SmellsHot]

Re: Scan to email "connection timeout"

Got it fixed. It was something to do with the memory. I replaced hdd and mems and it started working. Crazy. Thanks for all the suggestions