Bizhub 350 web interface not available

[wingnut]

Hello,

We have a new Bizhub 350 and I can not access the web interface admin screen. We can scan to email scan to a server, scan to the machines HD fax and everything else just fine. I can ping the device.

Is there a switch or setting somewhere to load the webserver on the Bizhub?

Thank you

[bgbas]

If you can access the public user screen, logout then enter admin screen with code of 12345678.
Must have Java for any of this to work.

[wingnut]

Hey BGBAS thanks for the reply.

I have tried firfox, IE 6 and I have java enabled and loaded. I can't get the public screen to come up

Here's what the browser says...
Internet Explorer cannot display the webpage
Most likely causes:
You are not connected to the Internet.
The website is having problems
You might be entering the wrong address

I got the IP off of the config page and I set it up - i know it's correct, I can ping it, it scans to email so I know i have connectivity.

It's like the webserver isnt running at all ?

I cant find anywhere in the configuration sheet that shows whether its running or not. Is there some place to load the webserver?

[Accentcp]

If your security is really set high it will block the console sometimes!Its windows ooohhh

[bgbas]

If all setting are correct it could be corrupt firmware or the infamous NVRAM problem. Hope this helps
Technical Advice Document (TAD)Konica Minolta ConfidentialTAUS0701860EN00 Statistics Last Used in the Contact Center: 3/18/2008
Times Used in the Contact Center: 8
Views: 107
Related to Escalated Issue: No Created: 8/1/2007
Modified: 8/1/2007
Priority: None Specified Products Products:
None Specified Details Subject:
HTTP 400 - Bad Request error. Unable to view the printer web browser (PageScope Web Connection).

Description:
HTTP 400 - Bad Request error. Unable to view the printer web browser (PageScope Web Connection).
Solution:
CAUSE: The reason for the error:
1. A bad request. The browser sent a request that the server could not understand.
2. An attempt to communicate with plain HTTP to an SSL-enabled server port. Instead, use the HTTPS scheme to access the URL.
3. The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications.

Note: The first digit of the status code specifies one of five classes of response.

• 1xx Informational
• 2xx Success
• 3xx Redirection
• 4xx Client Error
• 5xx Server Error

NoteFIX: "HTTP 400 - Bad request" error message in the .NET Framework 1.1.[/font]

Attachments:
Applies To Problem Code 1: None Specified
Problem Code 2: None Specified
Information Type 1: Other
Information Type 2: None Specified
Document Classification: None Specified
OS:
None Specified
Printer Emulation:
None Specified
Application:
None Specified
Network:
None Specified
Feature:
None Specified
Location:
None Specified
Other:
None Specified

[redhotrob]

I had a similar issue, tried everything with no luck. Almost gave up on it.
Flashed the machine. Put lastest on it, 70 then.
Then it all started working.

[pepper38_cnd]

Try holding down the control key and refreshing your browser.

[173545]

I agree with redhotrob. Level 70 firmware solved this several times for me.

[NotByChoice]

just to double check.
youre using an address of the form: http://192.168.1.5

try another computer. we have some computers on our network that can ping/print/scan/etc with our bizhub c351 but they cant access the web interface. its strange indeed.

[deogey]

I have a Bizhub 200 with this same behavior; any idea where i could find the firmware to try to flash it?

and does flashing the firmware reset all of my settings?
TIA

[blueboy2001]

Check the proxy settings in Internet Explorer by going to Tools, Internet Options, Connections, LAN Settings. If there is a proxy server entered, untick the "Use proxy server" box and try again.

If it now works, turn the proxy back on, click Advanced, and enter the copier IP in the "do not use proxy server for addresses beginning with" box.

[redime]

I have a Bizhub 200 with this same behavior; any idea where i could find the firmware to try to flash it?

and does flashing the firmware reset all of my settings?
TIA

No it will not change your settings

Where are you located?

[joneze]

I have same problem on bizhub 250. Customer has three of these browse find from 2 but this one just will not. Changed MFBS board latest firmware (80). Still exactly the same. Even when connecting laptop directly using cross over cable the laptop will not browse to this machine. It cannot be machine security settings as that would mean i cant browse to any of them.

[deogey]

No it will not change your settings

Where are you located?

RI (Hopkinton)

[Haroldbfix]

Hey BGBAS thanks for the reply.

I have tried firfox, IE 6 and I have java enabled and loaded. I can't get the public screen to come up

Here's what the browser says...
Internet Explorer cannot display the webpage
Most likely causes:
You are not connected to the Internet.
The website is having problems
You might be entering the wrong address

I got the IP off of the config page and I set it up - i know it's correct, I can ping it, it scans to email so I know i have connectivity.

It's like the webserver isnt running at all ?

I cant find anywhere in the configuration sheet that shows whether its running or not. Is there some place to load the webserver?

have you tried a different browser?