BHC353 error image controller

[oscar]

machine does not appear the option of image controller ... how do I show her

[Synaux]

Re: BHC353 error image controller

Are you saying the image controller option is not appearing in Service Mode or user mode?
I am not familiar with that particular machine, but sometimes you have to wait some time for the option to show.


If it does not show, you are probably looking at flashing the firmware (if it is not showing in SM).

[JustManuals]

Re: BHC353 error image controller

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[TheOwl]

Re: BHC353 error image controller

The print controller menu item will only come in the menu when:

a) Have a Fiery Print Controller installed on the machine
b) The Fiery is turned on and has fully booted up

If the machine doesn't have a Fiery installed on the back of the machine, then all of your printing and network options are in the Utility menus. If you do have a Fiery installed and you are not getting the option from the Utility screen, then I would suggest that you Fiery has an issue and will need the OS re-installed or the Controller Type has been changed in service mode.

[oscar]

Re: BHC353 error image controller

I have a BHC353 imagecontroler that is not showing up in service mode and I think therefore it will not appear on the administrator the option of TCP / IP to change the ip of the machine .... already took a clear date and has not returned. if you have something simpler like to enable dipsw I thank

[Synaux]

Re: BHC353 error image controller

I have a BHC353 imagecontroler that is not showing up in service mode and I think therefore it will not appear on the administrator the option of TCP / IP to change the ip of the machine .... already took a clear date and has not returned. if you have something simpler like to enable dipsw I thank

In my experience, I have not found anything to restore the Controller option in Service Mode other than Firmware related fixes.

[TheOwl]

Re: BHC353 error image controller

The controller won't just show up in service mode, you need to know what sort of print controller is attached to your device and set the controller type from service mode to that type of print controller.

If you don't know what sort of print controller you have, then I suggest that you get a tech in to look at your issue as it will save you a lot of time and they will be able to diagnose the issue straight away.

Fiery Print Controller - Attached to the back of the machine.
Standard Print Controller - Comes with all devices as standard and is inbuilt into the MFP Board.

[Synaux]

[sarah369]

Re: BHC353 error image controller

I do not what kind of image controller you use, but some image controllers do not appear in service mode. Maybe you need to adjust it to be visible. Image controller can be used to change image properties, such as format, color, etc.