Got a good one....when you attempt to scan (smb), MFP errors with "server connect" error. If you try 10 seconds later, scan will work. I've set scanning up more than a few times so I have a pretty good handle on the basic stuff, but this one has me stumped..
Scanning to a 2008 domain controller, folder has correct permissions (I can log in to the server with these credentials and read/write to the folder).
One touch is created correctly...HOST NAME in caps (have tried ip address also), folder is on "C" root. user name/ password is the same as what was used to log onto the server (we have also tried the admin user name/password with and w/o domain name\user name)
Triple checked TCP/IP settings, and all matches...DNS is correct, Domain info entered correctly.
Have tried NTLM ver 1, ver2, and ver 1/2
SMB settings are correct, workgroup name changed to correct domain. Even messes with the NIC negotiation speeds (customer has a 1 gig network)
SMB digital signatures are off (domain policy).
No matter what I try, it will only get worse (server connect error always) or back to the working 1/2 the time. Of course, the Toshibas and Canons work just fine. I looked at the Toshiba network settings and everything matches to what is in the KM (except for IP address of course, and the Toshiba file paths need the "whacks" added)
Additionally, I cannot browse back from the MFP across the network, Unable to retrieve message. The only thing I can see that might be a problem is the customers domain...it is XXXX-XX-LOCAL.companyname.com. I have never run across this as a domain name before. Either way, why would the MFP fail the 1st time and work 10 seconds later. I have also disable the domain and DNS auto retrieve as I have seen where the MFP adds the domain name twice when scanning to email resulting in a server connect error. I guess my next step is to run wire shark to figure out where the process is getting stuck, but this is not something I am familiar with, and would welcome any tutorial on the basics. I have connected and monitored the port, but can't make sense of anything I'm seeing. Thanks for any and all inputs. Emujo
Scanning to a 2008 domain controller, folder has correct permissions (I can log in to the server with these credentials and read/write to the folder).
One touch is created correctly...HOST NAME in caps (have tried ip address also), folder is on "C" root. user name/ password is the same as what was used to log onto the server (we have also tried the admin user name/password with and w/o domain name\user name)
Triple checked TCP/IP settings, and all matches...DNS is correct, Domain info entered correctly.
Have tried NTLM ver 1, ver2, and ver 1/2
SMB settings are correct, workgroup name changed to correct domain. Even messes with the NIC negotiation speeds (customer has a 1 gig network)
SMB digital signatures are off (domain policy).
No matter what I try, it will only get worse (server connect error always) or back to the working 1/2 the time. Of course, the Toshibas and Canons work just fine. I looked at the Toshiba network settings and everything matches to what is in the KM (except for IP address of course, and the Toshiba file paths need the "whacks" added)
Additionally, I cannot browse back from the MFP across the network, Unable to retrieve message. The only thing I can see that might be a problem is the customers domain...it is XXXX-XX-LOCAL.companyname.com. I have never run across this as a domain name before. Either way, why would the MFP fail the 1st time and work 10 seconds later. I have also disable the domain and DNS auto retrieve as I have seen where the MFP adds the domain name twice when scanning to email resulting in a server connect error. I guess my next step is to run wire shark to figure out where the process is getting stuck, but this is not something I am familiar with, and would welcome any tutorial on the basics. I have connected and monitored the port, but can't make sense of anything I'm seeing. Thanks for any and all inputs. Emujo
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