problem with C353

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  • oommiiddaann
    Technician
    • Feb 2012
    • 34

    [Electrical] problem with C353

    hi.
    c353 in service mode can not show TCR level in image units and that show 0.00 in all images.so that machine can not use toner and empty developers.
    in this machine when i go to test mode in service mode and print 1 page from any tests machines freeze in test mode screen and cant ready again until power turned of and on.
    i replace mfp board and replace PWb dc controller and firmware it but cant fix it.help me please.
  • oscar
    Technician
    • May 2010
    • 45

    #2
    Re: problem with C353

    In this case you have any problem with the imaging unit. replace one by one to identify the defective unit.

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    • oommiiddaann
      Technician
      • Feb 2012
      • 34

      #3
      Re: problem with C353

      in level history mode tcr level in all of imaging units ( CMYK ) is 0.00 on stabilization and ready to copy.
      if one of imaging units have a fault or disconnected on tcr sensor it displays 13 - 15 on level history not 0.00 ?!!!

      Comment

      • emujo
        Field Supervisor

        2,500+ Posts
        • Jun 2009
        • 3009

        #4
        Re: problem with C353

        I would look at a HVT, or overall power supply issue, especially with all 4 mis-reporting. Emujo
        If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • oommiiddaann
          Technician
          • Feb 2012
          • 34

          #5
          Re: problem with C353

          i don't think that problem is on HVT because machine have not any P warning on stabilizing and printing quality but power supply can makes this problem on miss reporting from MFP.
          i check it power supply board soon.
          thanks emujo.

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