C353 Scanning to SMB issue

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  • dshaw
    #1

    C353 Scanning to SMB issue

    I've seen a similiar question on the board so hopefully someone can help.

    I have a C353 and have set it up to scan to SMB but get a "login error" (under job details) when i try to scan. The copier is currently set up to scan to email which works fine if that helps in your diagnosis.

    In pagescope>store address>desitination settings i have my computer name in uppercase letters, the file path as simply "scans" which is the folder on my desktop, and user id and password as my windows username and password.
    Do i need to enter a more detailed file path?
    Is the user id and password supposed to be windows info?

    Any help would be greatly appreciated.
    Tags: c353, issu, issue, question, scanning, smb
    • mungooz
      Technician
      • Dec 2007
      • 34
      #2
      For user and password it is the windows user account for that workstation and the password used to login to that user account. Also important is if the desktop you are trying to scan to is part of a domain or a workgroup?
      Also, make sure that the folder is shared and has permissions set to "Full control."

        Comment

        • Mr Spock
          Vulcan Inventor of Death

          1,000+ Posts
          • Aug 2006
          • 2064
          #3
          Originally posted by dshaw
          I've seen a similiar question on the board so hopefully someone can help.

          I have a C353 and have set it up to scan to SMB but get a "login error" (under job details) when i try to scan. The copier is currently set up to scan to email which works fine if that helps in your diagnosis.

          In pagescope>store address>desitination settings i have my computer name in uppercase letters, the file path as simply "scans" which is the folder on my desktop, and user id and password as my windows username and password.
          Do i need to enter a more detailed file path?
          Is the user id and password supposed to be windows info?

          Any help would be greatly appreciated.
          change the path to "\scans" and see if that works.
          And Star Trek was just a tv show...yeah right!

            Comment

            • dshaw
              #4
              Thanks for the quick replies.

              Mr. Spock - Tried it with \scans - did not work.

              mungooz - permissions are set to full control, windows passwords are entered, i'm part of a domain

                Comment

                • xcopytech
                  Service Manager

                  1,000+ Posts
                  • Aug 2006
                  • 1794
                  #5
                  put folder scans on root (C
                  share folder with allow network users to change it
                  and put in path \scans
                  also set PC IP address

                    Comment

                    • cgolding
                      #6
                      go into command and do a ipconfig on the computer

                      where it says computer name, copy that and make sure you enter it in same case into the copier.. i have found computer names are case sensitive...

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