KM C6500

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  • impimp329
    Technician

    50+ Posts
    • Aug 2010
    • 55
    #1

    KM C6500

    I have been running my c6500 without much problems. Friday, the control panel was not responsive to touch. Shut down and unplugged machine. Started back up and no codes but panel is still not responding. I can't change paper settings or any other settings.
    IMG_0115.jpg
    Tags: None
    • costel fasola
      Technician
      • Jun 2010
      • 69
      #2
      Re: KM C6500

      Clean your touch ..u have dust into touch and display

        Comment

        • RRodgers
          Service Manager

          1,000+ Posts
          • Jun 2009
          • 1947
          #3
          Re: KM C6500

          Originally posted by costel fasola
          Clean your touch ..u have dust into touch and display
          Yeah, as suggested pull the screen off and clean it. I've seen stuff get stuck under the lip (were the screen meets the frame) and that causes them not work work.
          Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

            Comment

            • impimp329
              Technician

              50+ Posts
              • Aug 2010
              • 55
              #4
              Re: KM C6500

              Originally posted by RRodgers
              Yeah, as suggested pull the screen off and clean it. I've seen stuff get stuck under the lip (were the screen meets the frame) and that causes them not work work.
              I tried that and it still has no response. Should I just replace the panel?

                Comment

                • RRodgers
                  Service Manager

                  1,000+ Posts
                  • Jun 2009
                  • 1947
                  #5
                  Re: KM C6500

                  Originally posted by impimp329
                  I tried that and it still has no response. Should I just replace the panel?
                  For a hail mary you can try the ligjter trick. (Its on youtube)
                  Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                    Comment

                    • acusso1234
                      Tecnico

                      250+ Posts
                      • Dec 2008
                      • 250
                      #6
                      Re: KM C6500

                      Hi. You can use a usb mouse plugged in the hidden usb port. You can find it on the upper right side of the printer, under a little cover. In this way you'll get an arrow/cursor on the panel and can use it as a normal pc.
                      ... In the minute that you're thinking of giving up, think about why you lasted so long ...

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