KM device using web hosted email

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  • emujo
    Field Supervisor

    2,500+ Posts
    • Jun 2009
    • 3009
    #1

    KM device using web hosted email

    If anyone has had any success connecting a KM (or any MFP really) on a web hosted email provider called Arvixe, would you be kind enough to share what settings you used. I am having zero luck with this, it will send on Gmail and one of our corporate test accounts, but either a server connect error (no authentication) or login error (with authentication). I've tried many different configurations using SSL, Start TLS, different ports, but no joy. Waiting on a Arvixe rep to contact me, but I think I'm pretty low on their priority list. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.
    Tags: None
    • Mr Spock
      Vulcan Inventor of Death

      1,000+ Posts
      • Aug 2006
      • 2064
      #2
      Re: KM device using web hosted email

      did you try these steps?

      arvixe email setup | Arvixe Review
      And Star Trek was just a tv show...yeah right!

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        • emujo
          Field Supervisor

          2,500+ Posts
          • Jun 2009
          • 3009
          #3
          Re: KM device using web hosted email

          Yeah, these are the settings the arvixe rep requested we use, didn't help. I'm not sure if I mentioned it or not, but it was working for about 1-2 months. Just quit..Emujo
          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1977
              #4
              Check DNS is still correct. Maybe it's not resolving the mail server address

                Comment

                • wseyller
                  Service Manager

                  1,000+ Posts
                  • Sep 2012
                  • 1129
                  #5
                  I don't have experience with this particular server but some others web server based email services I have.

                  Do you have the email address you used for auth also in the administrator email address field. For some servers it needs to be a real account in there and on some servers it can be anything. Also Ive had some success trying each login method by itself one at a time. Try bumping server timeout from 60 to 120.

                  Sent from my DROID BIONIC using Tapatalk

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