C11A3 - Shutter not a home

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  • methogod
    Senior Tech

    Site Contributor
    500+ Posts
    • Dec 2008
    • 917
    #1

    [Error Code] C11A3 - Shutter not a home

    I have not messed with a BH 350 in so long, any idea's on this one.

    Nothing on MKM, i really didnt want to take this all apart.

    Machine has not been used in a year, figured dust is in the sensor as it was everywhere else.

    unlike the C451 finishers, these have no access since they do not pull out easily.


    I want to say it looks like its overdrive(d) upwards to the 2nd tray, and go stuck - but any help would be appreciated.

    On boot up the shutter does open and close 1 time. Which is odd due to the error code...


    thanks,
    Tags: None
    • EarthKmTech
      Step aside, noob

      1,000+ Posts
      • May 2009
      • 2139
      #2
      Re: C11A3 - Shutter not a home

      every time i've had that error its been the shutter motor having a dead spot and been an infrequently used machine.

      from memory the service manual even points you in the wrong direction and refers you to the wrong motor - it is the one that opens and closes the plastic shutter at the exit, not the one that operates the clamping of the orange exit rollers.

        Comment

        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4714
          #3
          Re: C11A3 - Shutter not a home

          changing the motor may do it. Last time I had that one, a few weeks ago, pulled the elevator off and found a staple in the gears.
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

            Comment

            • methogod
              Senior Tech

              Site Contributor
              500+ Posts
              • Dec 2008
              • 917
              #4
              Re: C11A3 - Shutter not a home

              No staples in motor, but 3 of the 6 screws that hold the trays to the conveyance part of the finisher (also what a crappy plastic finisher, what where they thinking) - were missing.

              Replace screws, took off side covers (front and rear of trays), couldn't find anything physically wrong, except it just didn't look straight, "a little brute force", 4 clicks on the rear, 6 clicks on the front, forcing the finisher down - allowed it to reset and set to tray 1.

              Must be something wrong with the location of the bottom tray. I just turned all printing/faxing/coping to tray 1. Seems to work.

              I think it needs a fuser though, drum/dev prints look ok for a BH 350, but the fuser has a shredded line on the pressure roller, so that is what i will replace.


              thanks for the help....

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