Bizhub 25 (Muratec MFX-2550) won't accept USB firmware update

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  • mascan42
    Trusted Tech

    250+ Posts
    • Oct 2008
    • 481
    #1

    Bizhub 25 (Muratec MFX-2550) won't accept USB firmware update

    I have a Bizhub 25 (same as a Muratec MFX-2550) that was intermittently saying the storage had been replaced & asking for the admin password. This started a few days after I replace the main board, and I've performed the setup routine several times, only for the message to come back 2-3 days later. Another tech told me to format the CF card, and now the machine just constantly reboots, and won't accept a firmware update via a flash drive.

    Now here's the trick. Even before I replaced the main board, I had tried to update the firmware only for it to reject the flash drive. Could the CF card be corrupt? And since it's backordered, would a stock CF card work?
    Tags: None
    • Kidaver
      Ghoulscout

      500+ Posts
      • Apr 2011
      • 912
      #2
      Re: Bizhub 25 (Muratec MFX-2550) won't accept USB firmware update

      We had a business that purchased one of these after replacing the board first then the machine with another 25 wasn't long before we did the same thing again with board and new machine....and after the third time we just put in a kyocera FS1135...these machines seem to be junk or we just got really really shitty luck with ours...
      "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

        Comment

        • stevena86
          Trusted Tech

          100+ Posts
          • Oct 2012
          • 130
          #3
          Re: Bizhub 25 (Muratec MFX-2550) won't accept USB firmware update

          As for the CFCard question: These are usually very specific from Konica, as in they have a ROM only Konica can put on there. When we order them, they have warnings about not formatting the CFCard ever, as formatting the card destroys it and makes it useless.

          TL;DR. Not generic. Have to get it from KM.

            Comment

            • RRodgers
              Service Manager

              1,000+ Posts
              • Jun 2009
              • 1947
              #4
              Re: Bizhub 25 (Muratec MFX-2550) won't accept USB firmware update

              They are formatted within a VX works environment.
              Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                Comment

                • mascan42
                  Trusted Tech

                  250+ Posts
                  • Oct 2008
                  • 481
                  #5
                  Re: Bizhub 25 (Muratec MFX-2550) won't accept USB firmware update

                  Hm. What about the original problem? It was giving the "storage has been replaced" message every few days and won't accept a USB firmware update. Could that be an issue with the CF card, or is it just the main board and I'm wasting time waiting for a new card to come in?

                    Comment

                    • rrrohan
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Sep 2011
                      • 1977
                      #6
                      What do you mean it won't accept firmware? At what point does it fail

                        Comment

                        • stevena86
                          Trusted Tech

                          100+ Posts
                          • Oct 2012
                          • 130
                          #7
                          Re: Bizhub 25 (Muratec MFX-2550) won't accept USB firmware update

                          It could be either. Either you have a corrupted firmware card wherein every time the copier starts, it reads from the FW card and since it's corrupted causes weird issues like the one you wrote about, or the MFPB is going bad and it can exhibit the same kind of problems.

                          Only way to tell is to do the troubleshooting chain. Start with the easiest (CFCard) and move to the harder/more expensive.

                            Comment

                            • Mr Spock
                              Vulcan Inventor of Death

                              1,000+ Posts
                              • Aug 2006
                              • 2064
                              #8
                              Re: Bizhub 25 (Muratec MFX-2550) won't accept USB firmware update

                              SOLUTION: Perform the following steps.
                              1. There is no password, leave the password field blank and push enter.
                              2. Update the admin password back to the default password of "12345678" using steps below.
                              a. Push "Settings" button.
                              b. Touch "Management".
                              c. Touch "Next".
                              d. Touch "Admin Password".
                              e. Type in "12345678" as password.
                              f. Touch "Enter".
                              g. Type in "12345678" again.
                              h. Touch "Enter".
                              i. Touch "Close".
                              j. Touch "Close" again.
                              k. Try to log in as an administrator through web browser using password "12345678".
                              And Star Trek was just a tv show...yeah right!

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