[Misc] TIFF scans

[emujo]

Have a medical customer, their imaging program requires TIFFs, and they need 3 SMB folders created. 1 for incoming faxes and 2 for walkup users to scan to folder. MFP is defaulted to TIFF for the one touch buttons, and RX forwarding is set to TIFF format. Forwarded faxes are directed to the fax folder and can be opened by the imaging program with no issues. Images directed to the other 2 folders are getting an error saying images are not TWAIN compliant. I am looking at the RTT drivers as a work around, but wondering if anyone knows what the difference between fax forwarded and MFP scanned images would be that would cause an error like this. Again, both one touches are defaulted to TIFF. C8 firmware and MFP is at version 5. Not ready to start upgrading to ver 6 yet as nothing in the release notes indicates this would be a fix. TIA Emujo

[ivovb]

Re: TIFF scans

And the model of MFP is...?

Concerning newer versions of firmware. My suspicious that maker never explains all of the changes in new firmware, have been confirmed many times. So it won't be in vain to put newest version.

In other hand difference between FAX and scan TIFFs ... Hmm. Did not encounter such a problem.

BR

[emujo]

Re: TIFF scans

Aw shucks...it's a 364e, just installed on Monday. Emujo

[habik]

Re: TIFF scans

Have a medical customer, their imaging program requires TIFFs, and they need 3 SMB folders created. 1 for incoming faxes and 2 for walkup users to scan to folder. MFP is defaulted to TIFF for the one touch buttons, and RX forwarding is set to TIFF format. Forwarded faxes are directed to the fax folder and can be opened by the imaging program with no issues. Images directed to the other 2 folders are getting an error saying images are not TWAIN compliant. I am looking at the RTT drivers as a work around, but wondering if anyone knows what the difference between fax forwarded and MFP scanned images would be that would cause an error like this. Again, both one touches are defaulted to TIFF. C8 firmware and MFP is at version 5. Not ready to start upgrading to ver 6 yet as nothing in the release notes indicates this would be a fix. TIA Emujo

Have you tried Original Type set to Dot Matrix, Scan res 200 x 100 dpi and Black Only? Maybe the medical soft need lighter data to work with.

Digged something in Manual not sure if timing out for TWAIN Lock Time can cause an issue but worth having a look.

Coding method for TIFFs if scanned in BW: By default is MMR.

I'd try both. It can be changed in User Settings > Fax/Scan Settings > Black CompressionTIFF-F (MR/MMR) (Default)(2) Default setting

[emujo]

Re: TIFF scans

Thanks for all the replies...Turns out the One Touch TIFFS were sending in auto color. Changing the default to B&W fixed the issue. Who knew!!! Emujo