Firefox Only Browser Accessing bizhubs?

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  • MFPs R Now PCs
    MFP Tech & I.T. Manager

    100+ Posts
    • Jul 2011
    • 156
    #1

    [Misc] Firefox Only Browser Accessing bizhubs?

    We have been noticing more and more recently that Chrome and Internet Explorer are NOT able to display the Web Interface of different models of bizhubs. However Firefox works fine.

    Has anyone seen this and know how to remedy/fix; as not all customers have Firefox installed or want it installed? Thanks in advance!
    It does not matter how slowly you go as long as you do not stop. –Confucius
    Tags: None
    • tervel12
      Technician

      50+ Posts
      • Dec 2008
      • 65
      #2
      Re: Firefox Only Browser Accessing bizhubs?

      I have run into the same issue. It seems that if I login to some machines from IE then it says that another administrator is logged in. Chrome just wont show the network settings when logged in. Firefox seems to be the cure.

        Comment

        • Copier Addict
          Aging Tech

          Site Contributor
          10,000+ Posts
          • Jul 2013
          • 14513
          #3
          Re: Firefox Only Browser Accessing bizhubs?

          I have only experienced this issue on the C353 series. I switched to Firefox and didn't put any other thought into it. I have heard, however, that it has to do with the cache on IE. Try clearing it and see if that helps.

            Comment

            • occus
              Trusted Tech

              250+ Posts
              • Jul 2013
              • 332
              #4
              Re: Firefox Only Browser Accessing bizhubs?

              Today i have this problem for first time on a c224e... no access with IE (W7/W8 64bit) after update to mass production G20-G9 F.level 5.

              But Chrome works.

                Comment

                • habik
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Apr 2010
                  • 2013
                  #5
                  Add ip of machine in compatibility view of IE.
                  .OK Google! ... will I need Berrocca this morning?
                  Firmwares HERE

                    Comment

                    • halbrandenburg
                      Bypass Tray Expert

                      50+ Posts
                      • Sep 2011
                      • 92
                      #6
                      Re: Firefox Only Browser Accessing bizhubs?

                      Originally posted by habik
                      Add ip of machine in compatibility view of IE.
                      This has worked several times in IE for me lately. I don't even have to start a new browser session. This option is in the Tools Menu

                        Comment

                        • habik
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Apr 2010
                          • 2013
                          #7
                          Originally posted by halbrandenburg
                          This has worked several times in IE for me lately. I don't even have to start a new browser session. This option is in the Tools Menu


                          Thanks for that halvrendenburg. I don't have IE on phone.
                          .OK Google! ... will I need Berrocca this morning?
                          Firmwares HERE

                            Comment

                            • TheOwl
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Nov 2008
                              • 1732
                              #8
                              Re: Firefox Only Browser Accessing bizhubs?

                              Most of the issues are from C650's and back and we will probably see see it again on later model machines in the future.

                              The biggest problem with IE is that it it relies heavily on .Net Framework and as new versions of .Net are released, people generally don't install the older versions any more unless they are specifically needed for a software application.

                              There have been many firmware upgrades from Konica Miniolta for different machine that fix the issue, but then a new version of .Net comes again and the firmware doesn't help any more.

                              With the later versions of IE an newer devices, compatibility mode definately helps, but you shouldn't find any issues with Chrome or Firefox.
                              Please don't ask me for firmware or service manuals as refusal often offends.

                                Comment

                                • Synaux
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Mar 2012
                                  • 1224
                                  #9
                                  Re: Firefox Only Browser Accessing bizhubs?

                                  I have had many issues with java and browser assess to machines with all of the triumvirate browsers mentioned throughout this thread. I wrote a fairly in depth thread about Java being a turd at one time; however, nobody seemed to have an answer.

                                  Owl mentions .NET so we might be talking about two entirely different issues?

                                  You could experiment with alternative browsers (e.g., opera, comodo, et cetera)...although they might not help either.

                                    Comment

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