C364e Jams

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  • jwrycza
    Office Systems Expert

    VIP Subscriber
    50+ Posts
    • Sep 2013
    • 88

    #1

    C364e Jams

    My C364e jams from tray 2 only. J20-02. Removed feed head and replaced rollers and clutches once, last go around, I swapped rollers and clutches with tray 1 with no difference. I have made sure all sensors are clean and the rest of the transport section works as it doesn't jam from anywhere else. Any ideas out there?
  • occus
    Trusted Tech

    250+ Posts
    • Jul 2013
    • 317

    #2
    Re: C364e Jams

    Replace the black(1.Version) or the grey(2.Version) vertical transport roller... with the 3.Version (new)
    The problem is known.

    Comment

    • jwrycza
      Office Systems Expert

      VIP Subscriber
      50+ Posts
      • Sep 2013
      • 88

      #3
      Re: C364e Jams

      Is there a tech pub I can reference for the part number? I will search for one if you don't know.
      Thanks!

      Comment

      • EarthKmTech
        Step aside, noob

        1,000+ Posts
        • May 2009
        • 2139

        #4
        Re: C364e Jams

        Latest field replacement black ribbed vertical transport roller part number is in the latest parts manual, or online.

        (and constantly on backorder for obvious reasons)

        Comment

        • jwrycza
          Office Systems Expert

          VIP Subscriber
          50+ Posts
          • Sep 2013
          • 88

          #5
          Re: C364e Jams

          I did just find the bulletin and have ordered one. There are only 5 at Brooks though so, I am not hopeful of getting on anytime soon! Thanks for the help and I will let you know if it works!

          Comment

          • occus
            Trusted Tech

            250+ Posts
            • Jul 2013
            • 317

            #6
            Re: C364e Jams

            We made our own roller by a roller manufacturer. Works perfect
            I can't wait for solutions which ar well known.

            roller.jpg

            Comment

            • EarthKmTech
              Step aside, noob

              1,000+ Posts
              • May 2009
              • 2139

              #7
              Re: C364e Jams

              now thats an interesting looking rolller!

              Comment

              • EarthKmTech
                Step aside, noob

                1,000+ Posts
                • May 2009
                • 2139

                #8
                Re: C364e Jams

                field replacement black ribbed roller isnt the roller in the feed unit pictured, its off to the side and listed as a field replacement part.

                Comment

                • giddyupngo
                  Trusted Tech

                  100+ Posts
                  • Oct 2014
                  • 109

                  #9
                  Re: C364e Jams

                  Thanks for the info. Had trouble finding the bulletin, as it is referenced to the C364e, but not the C284e.
                  It is bulletin number 9404

                  Comment

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