Paper mismatch issue on C6500 + IC408

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  • adeyemi
    Trusted Tech

    250+ Posts
    • Apr 2010
    • 377

    Paper mismatch issue on C6500 + IC408

    My C6500 has an IC408. I just got a used C6500 from a jurisdiction where the 8.5x11 or 11x17 sizes are more popular. We use the A4/A3 paper size systems around here but when i send a job to the printer choosing A4 or A3 paper, it arrives on the machine requesting for 8.5x11 or 11x17 paper respectively. Nothing will make it print until the paper size is physically changed to 8.5x11 or 11x17. The 8.5x11 or 11x17 papers are not easy to come by here. The A4/A3 sizes are much more popular and i need the machine to print with the A4/A3 sized papers. I need suggestions to resolve this issue.
    Dgtal
  • seniortech
    Trusted Tech

    100+ Posts
    • Dec 2007
    • 180

    #2
    Re: Paper mismatch issue on C6500 + IC408

    Within Fiery setup under the PS setup tab select 'Convert paper sizes 8.5 x11/Letter to A4/A3' and reboot the Fiery If you then send a job with a letter size paper, the Fiery will automatically convert it to A4 without any interaction from the user.

    Within Server setup, look for the ''Enable Mismatch Action' tab, you will probably see that there is a tick in the box, remove the tick and reboot the Fiery. If the machine receives a job with a paper size that is not in the trays the 'Detail Check' box will now appear on the machine display. if you press this you can then change the paper sizes on the machine without deleting your job, the display appearing on the machine screen will be self explanatory.

    Good Luck

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    • adeyemi
      Trusted Tech

      250+ Posts
      • Apr 2010
      • 377

      #3
      Re: Paper mismatch issue on C6500 + IC408

      Thanks Senior Tech, you were on point!
      Dgtal

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